Remote Manager, Customer Care Training & Delivery

iRhythm; United States; Remote; USD 103,000 - 134,000; Full time

Job summary

iRhythm is seeking a Manager, Customer Care Training to lead onboarding, ongoing learning, and the adoption of learning technologies in a high-volume, regulated environment.

This role partners with operations, quality, compliance and IT to ensure training is current, measurable, and aligned to priorities, while leveraging AI-enabled tools to scale learning and readiness across the Customer Care organization.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 4+ years of experience in training, learning and development, or related field.
• 1+ year of experience leading, supervising, or training others.
• Experience delivering or supporting training in operational environments (customer care/ healthcare).
• Strong communication, organization, collaboration, and problem-solving skills.

Responsibilities

• Lead onboarding, role-based training, continuing education, and change-readiness programs.
• Coordinate training schedules, logistics, and team coverage to meet needs.
• Ensure training aligns with curriculum, quality, and compliance requirements.
• Update materials as processes and systems change.
• Use AI-enabled learning tools to improve content and delivery.
• Partner with stakeholders to identify gaps and reinforce training.
• Provide coaching and feedback to trainers.

Skills

Adult learning principles

Facilitation

Training assessment methods

Project coordination

Communication

Problem-solving

Learning analytics

Cross-functional collaboration

Education

Bachelor's degree or equivalent combination of education and relevant experience

Tools

Learning Management Systems (LMS)

Salesforce

AI-enabled learning tools

Knowledge management platforms

Job description

iRhythm is seeking a Manager, Customer Care Training to lead onboarding, ongoing learning, and the adoption of learning technologies in a high-volume, regulated environment.

This role partners with operations, quality, compliance and IT to ensure training is current, measurable, and aligned to priorities, while leveraging AI-enabled tools to scale learning and readiness across the Customer Care organization.