Director, Patient Services Training (Hybrid)

Rhythm Pharmaceuticals, Inc; Boston (MA); Hybrid; USD 182,000 - 275,000; Full time

Benefits offered by this job

Discretionary annual bonus

Restricted stock units (RSUs)

Benefits

Job summary

Rhythm Pharmaceuticals, Inc. seeks a Director, Patient Services Training to design, develop, and deliver onboarding and capability-building programs for Patient Educator Managers, Field Access Managers, and Patient Services leaders.

The role partners with NA Training and Patient Services leadership to scale learning solutions that accelerate onboarding and strengthen competencies. Based in Boston, this hybrid role supports cross-functional training, workshops, and leadership meetings.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 10+ years of related experience, with at least 5 years of Patient Services field based experience (specialty pharmacy, patient support programs, reimbursement processes and access landscapes is preferred).
• 2+ years in learning and development, training, or field enablement within biotech, pharmaceutical, healthcare, or patient services organizations. Rare disease experience is a plus
• Experience designing and delivering onboarding programs and instructor-led training.
• Understanding of adult learning principles, instructional design methodologies, and learning technologies; proactively identify opportunities to use AI or other tools.
• Demonstrated facilitation and presentation skills with the ability to engage diverse audiences.
• Experience partnering with field-based teams and people leaders; large scale field meetings (POA, National, Kickoff) is preferred.
• Strong project management skills with the ability to manage multiple priorities simultaneously.
• Excellent communication, collaboration, and stakeholder management skills; able to influence without authority.
• Ability to travel up to 20% of the time.

Responsibilities

• Lead the design, delivery, and continuous improvement of Patient Services onboarding training.
• Coordinate a comprehensive onboarding curriculum spanning disease state, product knowledge, systems/processes, and role-specific capabilities.
• Ensure a consistent and high-quality onboarding experience across all Patient Services roles.
• Act as the subject matter expert on patient services processes, procedures, roles and responsibilities for new hires.
• Develop tools and resources that accelerate field readiness for new hires.
• Reduce onboarding burden on managers and field-based trainers through scalable learning solutions.
• Partner with Patient Services leadership to implement and sustain competency-based development programs.
• Create and deliver advanced learning deliverables that support growth across current PEM and FAM teams.
• Develop skill-building programs focused on patient engagement, account collaboration, reimbursement support, customer communication, strategic thinking, and business acumen.
• Identify capability gaps and implement targeted development interventions.
• Serve as the primary learning lead for national meetings, POAs, and Leadership Meetings.
• Partner with leaders to design workshops; facilitate workshop sessions for engagement and application.
• Ensure learning objectives align to business priorities and meeting outcomes.
• Establish processes to maintain learning content; ensure compliance and current practices.
• Create role-specific learning journeys and curricula.
• Measure training effectiveness through feedback and business metrics.
• Act as a trusted learning consultant to Patient Services leadership.

Skills

Onboarding design

Instructional design

Adult learning

Facilitation

Stakeholder management

Project management

Communication skills

Travel readiness

Education

Bachelor’s degree

Advanced degree preferred

Tools

Learning technologies

Job description

Rhythm Pharmaceuticals, Inc. seeks a Director, Patient Services Training to design, develop, and deliver onboarding and capability-building programs for Patient Educator Managers, Field Access Managers, and Patient Services leaders.

The role partners with NA Training and Patient Services leadership to scale learning solutions that accelerate onboarding and strengthen competencies. Based in Boston, this hybrid role supports cross-functional training, workshops, and leadership meetings.