Remote Customer Care Training & Delivery Manager

iRhythm Technologies, Inc.; United States; Remote; USD 103,000 - 134,000; Full time

Benefits offered by this job

Remote work

Job summary

iRhythm Technologies, Inc. is seeking a Manager of Customer Care Training & Delivery to lead onboarding, ongoing learning, and systems training for a high-volume, regulated Customer Care environment.

This role oversees Training & Development Specialists and partners with Operations, Quality, Compliance, and other teams to ensure readiness and adoption of AI-enabled learning tools. The Manager will drive training content, change-readiness, and analytics to identify gaps and improve effectiveness

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 4+ years of experience in training, learning and development, or a related field.
• 1+ year of experience leading, supervising, coaching, or training.
• Experience delivering or supporting training programs in an operational environment such as Customer Care, healthcare operations, or similar service.
• Working knowledge of adult learning principles, facilitation, coaching, and training assessment methods.
• Experience developing or updating training materials, job aids, or other learning resources.
• Experience utilizing technology-enabled learning solutions, LMS, or digital tools.

Responsibilities

• Lead training strategy, delivery and operations for onboarding, role-based training, continuing education, systems training, refresher training, and change-readiness programs.
• Manage training schedules, facilitator assignments, communications, logistics, and team coverage.
• Ensure training content reflects current processes, systems, products, policies, and procedures.
• Collaborate with SMEs and partners to maintain accurate training content.
• Review feedback and continuously improve training materials and delivery.
• Facilitate training or provide coverage as needed.
• Leverage AI and digital learning tools to enhance content and scalable delivery.

Skills

Adult learning principles

Facilitation

Coaching

Training assessment

Strong communication

Education

Bachelor's degree or equivalent

4+ years in training/learning and development

1+ year of people leadership experience

Experience in healthcare or regulated environments

Tools

LMS platforms

AI-enabled learning tools

Training content development tools

Job description

iRhythm Technologies, Inc. is seeking a Manager of Customer Care Training & Delivery to lead onboarding, ongoing learning, and systems training for a high-volume, regulated Customer Care environment.

This role oversees Training & Development Specialists and partners with Operations, Quality, Compliance, and other teams to ensure readiness and adoption of AI-enabled learning tools. The Manager will drive training content, change-readiness, and analytics to identify gaps and improve effectiveness