Remote Lead, Commercial Casualty Claims

CSAA Insurance Group; Tennessee; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Remote-first culture

Flexible workplace

Job summary

Mobilitas seeks a Supervisor for Commercial Casualty Claims to oversee complex auto and commercial injury claims across multiple states remotely. You will supervise investigations, negotiations, and conclusions while guiding workflow and ensuring compliance with policy and regulatory standards.

You will also drive training, performance management, and cross‑department collaboration, including liaison work with commercial customers and brokers. A discretionary annual bonus up to 12% is possible.

Qualifications

• 3+ years of casualty or bodily injury supervisory experience in a claims environment.
• Technical experience in handling claims relevant to adjuster role(s) supervised.
• HS/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features.
• Experience handling Commercial Auto, Rideshare, and/or TNC claims.
• Bachelor's degree in related area or an equivalent combination of education and experience.
• Associate in Claims (AIC), CPCU and/or ICAR designations.

Responsibilities

• Oversees the investigation, evaluation, negotiation, and conclusion of claims.
• Directs, supervises, and evaluates workflow of claims.
• Has accountability for decisions on coverage and liability claims of various complexity.
• Manages phone queues.
• Arranges and conducts meetings as required for the efficient operation of the department.
• Ensures consistent and high-quality service levels through ongoing monitoring of file quality, customer service reports and surveys.

Skills

Casualty claims supervision

Litigation handling

Budget management

Team leadership

Education

Bachelor's degree or equivalent

AIC/CPCU/ICAR designations

Job description

Mobilitas seeks a Supervisor for Commercial Casualty Claims to oversee complex auto and commercial injury claims across multiple states remotely. You will supervise investigations, negotiations, and conclusions while guiding workflow and ensuring compliance with policy and regulatory standards.

You will also drive training, performance management, and cross‑department collaboration, including liaison work with commercial customers and brokers. A discretionary annual bonus up to 12% is possible.