Remote Last-Mile Logistics Account Manager

WorkWhile; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Base salary + commission

Equity

Remote work culture

Offsites

Medical coverage

Flexible time off

401(k)

WFH stipend

Job summary

WorkWhile is seeking an Account Manager for the Last Mile, Logistics & Warehousing pod to build and nurture client relationships across last-mile providers, 3PLs, and warehousing operators. You will ensure staffing solutions—forklift operators, pickers, packers, and drivers—meet client timelines, especially during peak seasons and site launches.

You will be the primary client contact, driving satisfaction, retention, and growth while aligning WorkWhile's services with operational goals and labor

Qualifications

• 3-5+ years of proven experience as an Account Manager in logistics, warehousing or staffing
• Strong understanding of warehouse, fulfillment, and delivery operations
• Ability to communicate, present, and influence stakeholders at all levels
• Experience managing multi-site or enterprise accounts is a strong plus
• Solid experience with CRM software (Salesforce or similar) and Google Suite
• Track record of delivering client-focused solutions and hitting retention and growth targets
• Ability to juggle multiple accounts and competing priorities while maintaining attention to detail
• Excellent listening, negotiation, and presentation skills
• Strong verbal and written communication skills
• Undergraduate degree preferred

Responsibilities

• Serve as the lead point of contact for all account management matters for your clients, including staffing planning, escalations, and ongoing strategy
• Build and maintain strong, long-lasting relationships with site and warehouse managers, operations and fleet leaders, safety managers, HR leaders, and other key stakeholders
• Develop a deep understanding of each client's operating environment - including shift patterns, volume forecasts, delivery routes, equipment and certification requirements, and safety standards - to proactively meet their workforce needs
• Maintain and grow client contracts, identifying upsell and expansion opportunities across new sites, shifts, markets, or job categories
• Develop trusted advisor relationships with key accounts, aligning WorkWhile's solutions to their operational goals and labor challenges
• Ensure timely and successful fulfillment of shifts and workforce solutions in line with client expectations and SLAs
• Communicate the progress of weekly, monthly, and quarterly workforce initiatives clearly to both internal teams and client stakeholders
• Forecast and track key account metrics including fill rates, worker performance, client satisfaction scores, and revenue growth
• Prepare regular account health reports and business reviews tailored to operations leadership
• Collaborate with the Sales team to identify growth opportunities within existing accounts and expand WorkWhile's presence across new facilities, markets, or regions
• Partner with Ops teams to ensure worker supply meets client demand, especially during peak periods
• Assist with challenging client requests or issue escalations, providing quick and effective resolutions to minimize operational disruption

Skills

Account management

CRM software

Communication skills

Multi-site accounts

Staffing / workforce solutions

Google Workspace

Education

Bachelor's degree

Tools

Google Suite

Job description

WorkWhile is seeking an Account Manager for the Last Mile, Logistics & Warehousing pod to build and nurture client relationships across last-mile providers, 3PLs, and warehousing operators. You will ensure staffing solutions—forklift operators, pickers, packers, and drivers—meet client timelines, especially during peak seasons and site launches.

You will be the primary client contact, driving satisfaction, retention, and growth while aligning WorkWhile's services with operational goals and labor