Senior Account Manager - Last Mile Logistics & Warehousing

WorkWhile; San Francisco (CA); Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Equity

Remote work culture

Coworking in SF, NY, Seattle & Toronto

In-person offsites

Medical, dental, & vision coverage

Flexible time off

401(k)

WFH stipend

Job summary

WorkWhile is seeking an Account Manager for the Last Mile, Logistics & Warehousing pod. You will build long-term client relationships, ensure staffing with forklift operators, pickers, packers and drivers, and coordinate with site managers to keep operations running smoothly, especially during peak periods.

You’ll serve as the primary contact for clients, drive satisfaction, retention, and growth, and become a strategic partner who understands throughput-driven logistics.

Qualifications

• 3–5+ years of account management experience in logistics, warehousing, or staffing.
• Strong understanding of warehouse, fulfillment, and delivery operations and staffing.
• Excellent communication, presentation, and stakeholder influence across levels.

Responsibilities

• Serve as the lead point of contact for clients, including staffing planning and escalations.
• Build and maintain relationships with site and warehouse managers and operations leaders.
• Understand client operating environments, shift patterns, volumes, routes, and safety standards.
• Grow client contracts and identify upsell opportunities across sites and regions.
• Develop trusted advisor relationships and align WorkWhile's solutions to client goals and labor challenges.
• Ensure timely fulfillment of shifts and workforce solutions per SLAs and expectations.
• Communicate workforce initiatives progress to internal teams and clients.
• Forecast and track metrics like fill rates, worker performance, and revenue growth.
• Prepare regular health reports and business reviews for operations leadership.
• Collaborate with Sales to expand WorkWhile's presence across facilities and markets.
• Coordinate with Ops to meet demand during peak periods and launches.
• Assist with challenging client requests to minimize disruption.

Skills

Account management

Logistics operations

Stakeholder management

Multi-site accounts

CRM (Salesforce)

Google Workspace

Education

Bachelor’s degree

Tools

Salesforce

Google Suite

Job description

WorkWhile is seeking an Account Manager for the Last Mile, Logistics & Warehousing pod. You will build long-term client relationships, ensure staffing with forklift operators, pickers, packers and drivers, and coordinate with site managers to keep operations running smoothly, especially during peak periods.

You’ll serve as the primary contact for clients, drive satisfaction, retention, and growth, and become a strategic partner who understands throughput-driven logistics.