Customer Care Specialist - Lab Billing & Scheduling

Sentara; Norfolk (VA); Presencial; USD 28 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, Vision plans

401(k) with employer match

Paid Time Off

Educational assistance

Student loan repayment

Life and disability insurance

Resumo da oferta

Sentara Health seeks a customer service representative in Norfolk, VA to support the billing and client services team within the consolidated lab. You will handle inquiries regarding eligibility, benefits, and payments, update billing details, set up payment plans, and assist with patient scheduling.

Requires a high school diploma; experience in customer service and medical terminology is preferred. Epic Beaker experience is a plus.

Qualificações

• High School education required.
• Medical Terminology preferred.
• Experience in customer service.
• Data entry experience.

Responsabilidades

• Handle incoming calls addressing issues related to member eligibility, plan benefits, and claim payment issues.
• Update billing information and establish payment plans.
• Assist with patient scheduling and general customer service tasks.

Conhecimentos

Customer Service

Data Entry

Medical Terminology

Formação académica

High School diploma

Ferramentas

Epic Beaker

Descrição da oferta de emprego

Sentara Health seeks a customer service representative in Norfolk, VA to support the billing and client services team within the consolidated lab. You will handle inquiries regarding eligibility, benefits, and payments, update billing details, set up payment plans, and assist with patient scheduling.

Requires a high school diploma; experience in customer service and medical terminology is preferred. Epic Beaker experience is a plus.