Remote L3 Support Engineering Lead

Nebius Group; New York (NY); Remote; USD 180,000 - 224,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Parental leave

Remote work reimbursement

Disability & life insurance

Job summary

Nebius is seeking an L3 Support Engineering Lead to guide a small, distributed team resolving Nebius' most complex customer issues. This hands-on role combines deep troubleshooting with day-to-day team leadership.

You will provide technical direction, organize the team's work, and step into complex investigations as needed, while avoiding micromanagement. The role collaborates with L2, pre-sales, post-sales, customer engineering and product teams from a North America remote location.

Qualifications

• Strong hands-on experience troubleshooting complex production, cloud or infrastructure issues.
• Experience leading technical work, mentoring engineers or coordinating a small team.
• Clear and confident communication with customers, engineers and cross-functional stakeholders.
• Solid knowledge of Linux environments.
• Experience with Kubernetes and container-based platforms.
• Practical understanding of infrastructure fundamentals, including networking and storage.

Responsibilities

• Lead and support a small, distributed team of L3 Support Engineers.
• Plan, prioritize and distribute work based on customer impact, technical complexity and team capacity.
• Provide technical guidance and hands-on support for complex or high-impact customer issues.
• Coach engineers, share knowledge and help the team become increasingly independent.
• Build strong working relationships with L2 Support, pre-sales, post-sales, customer engineering, product and engineering teams.
• Ensure escalations include the technical context, evidence and customer information for downstream teams.
• Identify whether issues belong to platform, customer environment, or another area, and involve specialists.
• Maintain high standards for troubleshooting, documentation, handoffs and customer communication.
• Identify recurring issues and gaps in tooling, documentation, processes or team knowledge, and drive improvements.
• Support team planning, coverage and forecasting as the organization grows.
• Participate in scheduled operational duties; may require after-hours work.
• Contribute to hiring and onboarding additional engineers as the team expands.

Skills

Troubleshooting

Team Leadership

Communication

Linux

Kubernetes

Networking

Storage

Cloud Infra

Tools

Slurm

Python

Bash

Job description

Nebius is seeking an L3 Support Engineering Lead to guide a small, distributed team resolving Nebius' most complex customer issues. This hands-on role combines deep troubleshooting with day-to-day team leadership.

You will provide technical direction, organize the team's work, and step into complex investigations as needed, while avoiding micromanagement. The role collaborates with L2, pre-sales, post-sales, customer engineering and product teams from a North America remote location.