Remote L3 Support Engineering Lead

F5 Remote Jobs; United States; Remote; USD 180,000 - 224,000; Full time

Benefits offered by this job

Health insurance

401(k)

Parental leave

Remote work stipend

Life insurance

Job summary

Nebius is seeking an L3 Support Engineering Lead to grow a small, distributed team handling Nebius' most complex customer issues. This hands-on role blends deep troubleshooting with day-to-day leadership to guide the team without micromanaging.

You will work with L2, pre-sales, post-sales, customer engineering, and product teams to drive high-quality investigations, ship practical improvements, and hire and onboard new engineers as the team expands.

Qualifications

• Strong hands-on experience troubleshooting complex production, cloud or infrastructure-related issues.
• Experience leading technical work, mentoring engineers or coordinating a small team or task force.
• Clear and confident communication with customers, engineers and cross-functional stakeholders.
• Strong working knowledge of Linux environments.
• Experience with Kubernetes and container-based platforms.
• A practical understanding of infrastructure fundamentals, including networking and storage.
• Familiarity with block, file and object storage and the ability to investigate issues across these technologies.

Responsibilities

• Lead and support a small, distributed team of L3 Support Engineers.
• Plan, prioritize and distribute work based on customer impact, technical complexity and team capacity.
• Provide technical guidance and hands-on support for complex or high-impact customer issues.
• Coach engineers, share knowledge and help the team become increasingly independent.
• Build strong working relationships with L2 Support, pre-sales, post-sales, customer engineering, product and engineering teams.
• Make sure escalations include the technical context, evidence and customer information needed by the receiving team.
• Identify whether an issue belongs to the platform, a customer environment or another technical area, and involve the appropriate specialists.
• Maintain high standards for troubleshooting, documentation, handoffs and customer communication
• Identify recurring issues and gaps in tooling, documentation, processes or team knowledge, and help drive practical improvements.
• Support team planning, coverage and forecasting as the organization grows.
• Participate in scheduled operational or duty work when specialist expertise is required. This may occasionally include work outside standard business hours.
• Contribute to hiring and onboarding additional engineers as the team expands.

Skills

Troubleshooting

Team leadership

Linux

Kubernetes

Cloud infrastructure

Communication

Prioritization

Cross-functional collaboration

Tools

Kubernetes

Linux

Job description

Nebius is seeking an L3 Support Engineering Lead to grow a small, distributed team handling Nebius' most complex customer issues. This hands-on role blends deep troubleshooting with day-to-day leadership to guide the team without micromanaging.

You will work with L2, pre-sales, post-sales, customer engineering, and product teams to drive high-quality investigations, ship practical improvements, and hire and onboard new engineers as the team expands.