Remote L2/L3 Support Engineer - Surgery & Endoscopy

NTT DATA, Inc.; Frisco (TX); Remote; USD 68.000 - 118.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Health Savings Account

Life insurance

Disability insurance

Employee assistance

Zusammenfassung

NTT DATA, Inc. is seeking an experienced L2/L3 Support Engineer for Surgery & Endoscopy, primarily remote with work in Frisco, Texas.

You will provide production support across perioperative applications, investigate incidents, and collaborate with clinical and IT teams to resolve complex issues. The role requires extensive experience in healthcare IT, ITSM processes, and integration with systems like STERIS SPM and Epic/TogetherCare.

Qualifikationen

• Experience supporting healthcare/clinical applications in production environments.
• Ability to troubleshoot application workflows, integrations, configurations, and device connectivity in hospital settings.
• Experience coordinating with clinical users and IT teams for issue resolution and production changes.

Aufgaben

• Provide L2/L3 production support for Surgery, Endoscopy, OR and Sterile Processing apps, including incident investigation and service restoration.
• Support STERIS SPM environments, testing, go-live and post-go-live support, reporting and integrations.
• Troubleshoot application/server/interface connectivity, workflow, user-access, and vendor-related issues affecting perioperative operations.
• Monitor incidents, service requests, problems and changes per SLAs and procedures; perform root cause analysis and preventive actions.
• Collaborate with clinical users, Sterile Processing, Clinical Engineering, infrastructure teams and vendors to resolve issues.

Kenntnisse

L2/L3 healthcare IT support

Incident troubleshooting

ServiceNow ITSM

Surgery & Endoscopy workflows

Stakeholder collaboration

EpicTogetherCare integration

ITIL

Sterile processing knowledge

Tools

STERIS SPM

ProConnect

ConnectAssure

Epic/TogetherCare

Jobbeschreibung

NTT DATA, Inc. is seeking an experienced L2/L3 Support Engineer for Surgery & Endoscopy, primarily remote with work in Frisco, Texas.

You will provide production support across perioperative applications, investigate incidents, and collaborate with clinical and IT teams to resolve complex issues. The role requires extensive experience in healthcare IT, ITSM processes, and integration with systems like STERIS SPM and Epic/TogetherCare.