Pharmacy Application Support Engineer (L2 / L3 Support) - REMOTE

NTT DATA, Inc.; Frisco (TX); Remote; USD 79,000 - 121,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Flexible spending or health savings

Life and AD&D insurance

Job summary

NTT DATA Services is actively seeking a Pharmacy Application Support Engineer (L2/L3) to join our Frisco, TX team. The role is remote with the frame of reference for pharmacy systems, ensuring high availability and timely issue resolution.

Applicants should bring 5+ years of pharmacy operations experience, expertise with automated dispensing systems and healthcare integrations. The position includes collaboration across clinical, IT, and vendor teams to maintain compliance and system performance.

Qualifications

• 5+ years in-depth knowledge of pharmacy operations and clinical pharmacy practices.
• 5+ years experience with automated dispensing systems and BCMA.
• 5+ years working knowledge of healthcare integrations and EMR/EHR connectivity.
• 5+ years experience managing formulary updates and drug database maintenance.
• 5+ years strong troubleshooting across applications and interfaces.
• 5+ years knowledge of healthcare compliance and pharmacy regulatory requirements.
• 5+ years ability to analyze logs and coordinate resolution across multiple teams.

Responsibilities

• Provide L2/L3 application and operational support for pharmacy systems.
• Demonstrate deep understanding of pharmacy workflows including dispensing, verification, compounding, order processing and medication administration.
• Support and troubleshoot ADC, barcode labeling systems, packaging solutions, and dispensing technologies.
• Manage drug libraries, formularies, drug dictionaries, and clinical content updates.
• Monitor and troubleshoot integrations between Pharmacy IS, EMR/EHR, billing, inventory, and medication management platforms.
• Support interface management using HL7 and other standards for data exchange.
• Ensure compliance with USP 795/797/800, DEA requirements, ISBT-128 and safety guidelines.
• Perform RCA and preventive measures for recurring incidents.
• Collaborate with pharmacists, technicians, clinical teams, vendors and stakeholders.
• Support upgrades, patches, testing, release management and change implementation.
• Develop SOPs, knowledge articles and runbooks.
• Participate in on-call support and major incidents.

Skills

Pharmacy operations

Automated dispensing systems

HL7 interfaces

EMR/EHR connectivity

Drug database management

Log analysis

Healthcare compliance

Cross-team coordination

Tools

Omnicell

Pyxis

BD HealthSight

Epic Willow

Interface engines

Swisslog

ScriptPro

Job description

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Date: Oct 15, 2026

Location: Frisco, TX, US

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Pharmacy Application Support Engineer (L2 / L3 Support) - REMOTE to join our team in Frisco, Texas (US-TX), United States (US).

Day to Day Responsibilities:

• Provide L2/L3 application and operational support for pharmacy systems, ensuring high availability and timely resolution of incidents, service requests, and production issues.
• Demonstrate deep understanding of pharmacy workflows, including medication dispensing, pharmacist verification, compounding, order processing and medication administration.
• Support and troubleshoot Automated Dispensing Cabinets (ADC), barcode labeling systems, medication packaging solutions, and automated dispensing technologies.
• Manage and maintain drug libraries, medication formularies, medication dictionaries, and clinical content updates in accordance with organizational and regulatory requirements.
• Monitor, support, and troubleshoot integrations between Pharmacy Information Systems, Electronic Medical Records (EMR/EHR), billing applications, inventory management systems, and medication management platforms.
• Support interface management using HL7 and other healthcare integration standards to ensure seamless data exchange between pharmacy and clinical systems.
• Ensure compliance with pharmacy regulations and standards including USP 795, USP 797, USP 800, DEA requirements, ISBT-128 standards, medication safety practices, and healthcare regulatory guidelines.
• Perform root cause analysis (RCA), problem management, and implement preventive measures for recurring incidents.
• Collaborate with pharmacists, pharmacy technicians, clinical teams, infrastructure teams, vendors, and application stakeholders to resolve complex issues.
• Support application upgrades, patches, system validation activities, testing, release management, and change implementation.
• Develop and maintain operational documentation, SOPs, knowledge articles, troubleshooting guides, and support runbooks.
• Participate in on-call support, major incident management, and critical issue resolution activities.

Required Skills & Experience

• Minimum 5+years In-depth knowledge of pharmacy operations, medication workflows, dispensing processes, and clinical pharmacy practices.
• 5+years Experience with automated dispensing systems, barcode medication administration (BCMA), and medication packaging solutions.
• 5+years Working knowledge of healthcare integrations, HL7 messaging, interface engines, and EMR/EHR connectivity.
• 5+years Experience managing formulary updates, drug database maintenance, medication master data, and clinical content configurations.
• 5+years Strong troubleshooting skills across applications, interface, device connectivity, and workflow-related issues.
• 5+years Knowledge of healthcare compliance, medication safety standards, and pharmacy regulatory requirements.
• 5+years Ability to analyze logs, identify root causes, and coordinate resolution across multiple technical teams and vendors.
• Skills integrating pharmacy systems with billing, EMR, and inventory platforms

Preferred Qualifications

• Experience supporting solutions such as Omnicell, Pyxis, BD HealthSight, Epic Willow, Baxter, Swisslog, ScriptPro, or similar pharmacy platforms.
• ITIL Foundation, Healthcare IT, Pharmacy Informatics, or related certifications preferred.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $78,948 - $120,615. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, lifeand AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EOO rights under the law, please click here . For Pay Transparency information, please click here .

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