Remote L2/L3 Surgery & Endoscopy IT Support Engineer

NTT DATA; United States; Remote; USD 68.000 - 118.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Flexible spending or HSA

Life and AD&D insurance

Short/long-term disability

Paid time off

401k with company match

Additional voluntary or legally‑req. e

Zusammenfassung

NTT DATA is seeking an experienced L2/L3 Support Engineer for Surgery & Endoscopy to work remotely with the Frisco, TX team. You will provide production support for perioperative applications, investigate incidents, troubleshoot, and restore services while coordinating with clinical users, Sterile Processing, Clinical Engineering, IT teams and vendors.

The role emphasizes collaboration, incident management, root cause analysis and continuous service improvement, with opportunities for incentive

Qualifikationen

• 3–5 years L2 support in healthcare/clinical apps (L2).
• 5–8+ years L3 support for perioperative workflows.
• Experience with sterile-processing/instrument-management platforms.
• Experience with incident, problem, change, and service requests management.
• Ability to coordinate with clinical users and third‑party vendors.

Aufgaben

• Provide L2/L3 production support for Surgery and Endoscopy applications, including incident investigation and service restoration.
• Support STERIS SPM environments and related workflows, including testing, go‑live support and integration dependencies.
• Troubleshoot application, server, interface, and device connectivity issues affecting perioperative operations.
• Monitor incidents and changes per SLAs and procedures; perform root cause analysis and preventive actions.
• Collaborate with clinical, Sterile Processing, Clinical Engineering, infrastructure, Epic/TogetherCare teams and vendors to resolve issues.

Kenntnisse

L2/L3 support

Incident management

Troubleshooting

Stakeholder communication

Vendor coordination

Tools

STERIS SPM

ProConnect

ConnectAssure

ServiceNow

HL7 integration

Epic integration

Jobbeschreibung

NTT DATA is seeking an experienced L2/L3 Support Engineer for Surgery & Endoscopy to work remotely with the Frisco, TX team. You will provide production support for perioperative applications, investigate incidents, troubleshoot, and restore services while coordinating with clinical users, Sterile Processing, Clinical Engineering, IT teams and vendors.

The role emphasizes collaboration, incident management, root cause analysis and continuous service improvement, with opportunities for incentive