Pharmacy IT Support Engineer - Remote (L2/L3)

NTT DATA, Inc.; Frisco (TX); Hybrid; USD 79.000 - 121.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision insurance

401(k) with company match

Paid time off

Flexible spending or health savings

Life and AD&D insurance

Zusammenfassung

NTT DATA Services is actively seeking a Pharmacy Application Support Engineer (L2/L3) to join our Frisco, TX team. The role is remote with the frame of reference for pharmacy systems, ensuring high availability and timely issue resolution.

Applicants should bring 5+ years of pharmacy operations experience, expertise with automated dispensing systems and healthcare integrations. The position includes collaboration across clinical, IT, and vendor teams to maintain compliance and system performance.

Qualifikationen

• 5+ years in-depth knowledge of pharmacy operations and clinical pharmacy practices.
• 5+ years experience with automated dispensing systems and BCMA.
• 5+ years working knowledge of healthcare integrations and EMR/EHR connectivity.
• 5+ years experience managing formulary updates and drug database maintenance.
• 5+ years strong troubleshooting across applications and interfaces.
• 5+ years knowledge of healthcare compliance and pharmacy regulatory requirements.
• 5+ years ability to analyze logs and coordinate resolution across multiple teams.

Aufgaben

• Provide L2/L3 application and operational support for pharmacy systems.
• Demonstrate deep understanding of pharmacy workflows including dispensing, verification, compounding, order processing and medication administration.
• Support and troubleshoot ADC, barcode labeling systems, packaging solutions, and dispensing technologies.
• Manage drug libraries, formularies, drug dictionaries, and clinical content updates.
• Monitor and troubleshoot integrations between Pharmacy IS, EMR/EHR, billing, inventory, and medication management platforms.
• Support interface management using HL7 and other standards for data exchange.
• Ensure compliance with USP 795/797/800, DEA requirements, ISBT-128 and safety guidelines.
• Perform RCA and preventive measures for recurring incidents.
• Collaborate with pharmacists, technicians, clinical teams, vendors and stakeholders.
• Support upgrades, patches, testing, release management and change implementation.
• Develop SOPs, knowledge articles and runbooks.
• Participate in on-call support and major incidents.

Kenntnisse

Pharmacy operations

Automated dispensing systems

HL7 interfaces

EMR/EHR connectivity

Drug database management

Log analysis

Healthcare compliance

Cross-team coordination

Tools

Omnicell

Pyxis

BD HealthSight

Epic Willow

Interface engines

Swisslog

ScriptPro

Jobbeschreibung

NTT DATA Services is actively seeking a Pharmacy Application Support Engineer (L2/L3) to join our Frisco, TX team. The role is remote with the frame of reference for pharmacy systems, ensuring high availability and timely issue resolution.

Applicants should bring 5+ years of pharmacy operations experience, expertise with automated dispensing systems and healthcare integrations. The position includes collaboration across clinical, IT, and vendor teams to maintain compliance and system performance.