Remote L1 Support Specialist — German Speaking

Boardwise; Germany (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

100% remote work

Flexible work schedule

Transparent culture

Offsites and workshops

High autonomy

Growth opportunities

Job summary

Boardwise is searching for a Customer Support Specialist to be the first point of contact for customer inquiries. This role demands excellent communication skills in both German and English, along with a strong troubleshooting mindset.

The position is fully remote, allowing for full schedule flexibility, and emphasizes a transparent, trust-based culture in a fast-growing SaaS company. Join us to shape our customer success strategies and processes!

Qualifications

• Excellent communication and problem-solving skills.
• Strong troubleshooting mindset with a passion for root cause analysis.
• Ability to work independently and collaboratively.

Responsibilities

• First point of contact for customer inquiries.
• Ensure high customer satisfaction through timely communication.
• Analyze and resolve incoming customer support tickets.
• Document issues and solutions systematically.

Skills

Communication skills

Problem-solving skills

Troubleshooting mindset

Customer-oriented approach

Teamwork ability

German fluency

English proficiency

Job description

Boardwise is searching for a Customer Support Specialist to be the first point of contact for customer inquiries. This role demands excellent communication skills in both German and English, along with a strong troubleshooting mindset.

The position is fully remote, allowing for full schedule flexibility, and emphasizes a transparent, trust-based culture in a fast-growing SaaS company. Join us to shape our customer success strategies and processes!