Remote L1 Desktop Support Engineer – MSP Helpdesk

Blue Mantis

Northern (KY)

Hybrid

USD 29,000 - 34,000

Full time

11 days ago

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Job summary

Blue Mantis is seeking a Desktop Support Engineer L1 to join our remote US team. The role provides first-line support to contracted clients, handling troubleshooting by phone and remote sessions, and guiding end users from contact to resolution. Candidates should have 3–5 years in service desk, MSP experience, and proficiency with Windows, O365, Azure, VPN, and ITSM tools like ServiceNow or Zendesk. The position offers full-time benefits and a competitive hourly rate.

Qualifications

3–5 years of Service Desk experience.
Experience with MSP Service Desk is a plus.
Experience providing technical assistance over the phone.
Able to multi-task on multiple tickets.
Experience in fast-paced environments with multiple priorities.

Responsibilities

Provide first-line technical support to MSP clients via phone and remote access.
Record incidents and troubleshoot to resolution.
Work in a fast-paced, multi-ticket environment.
Make independent decisions on issue resolution.
Communicate clearly with customers and document actions.