EUX Desktop Support Engineer — Fast-Paced MSP Desk

Blue Mantis; Portsmouth (NH); Remote; USD 2,893,000 - 3,444,000; Full time

Job summary

Blue Mantis is seeking an L1 EUX Engineer to support Managed Services clients at the frontline of the service desk. You will provide technical support by phone and remote assistance from initial contact through troubleshooting to final resolution.

Responsibilities include incident recording, first-level problem determination, and proactive communication while maintaining high-quality documentation. The role requires 3–5 years of experience and strong written and verbal skills.

Qualifications

• 3–5 years of Service Desk experience.
• MSP Service Desk experience is a plus.
• Ability to multi-task by handling multiple open tickets.
• Strong verbal and written communication; eager to learn.

Responsibilities

• Provide first level technical support by phone and remote access.
• Record incidents, perform initial troubleshooting, and escalate as needed.
• Work with customers to resolve issues through research to final resolution.
• Maintain professional communication and documentation throughout.

Tools

ServiceNow

JIRA

Zendesk

Job description

Blue Mantis is seeking an L1 EUX Engineer to support Managed Services clients at the frontline of the service desk. You will provide technical support by phone and remote assistance from initial contact through troubleshooting to final resolution.

Responsibilities include incident recording, first-level problem determination, and proactive communication while maintaining high-quality documentation. The role requires 3–5 years of experience and strong written and verbal skills.