Remote Korean-English Healthcare Customer Support Pro

TTEC; Madison (WI); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Base hourly wage starting at $22.65

Health benefits package

PTO

Tuition reimbursement

Wellness incentives

Job summary

TTEC is hiring a Korean-English bilingual Healthcare Customer Service Representative to support customers remotely in California. You will handle calls, assist consumers with navigating healthcare options, and resolve inquiries with careful, empathetic communication.

Training includes online instructor-led sessions and ongoing coaching. The role emphasizes reliability, a distraction-free home workspace, and a secure high-speed internet connection to maintain quality service across a high-volume

Qualifications

• At least 6 months of customer service experience.
• Bilingual in English and Korean.
• High school diploma or equivalent.
• Strong empathy, patience, and attentiveness for customer needs.
• Comfortable working with computer systems and Windows-based applications.
• Dedicated, distraction‑free home workspace.
• Secure, high-speed wired internet connection (minimum 25 Mbps).

Responsibilities

• Answer incoming calls from customers.
• Engage thoughtfully with customers to understand their needs.
• Conduct research across multiple systems to resolve queries.
• Provide clear and accurate information to help consumers navigate healthcare options.
• Manage high-volume interactions while maintaining quality and professionalism.
• Follow a set schedule, including designated breaks and lunches.

Skills

Bilingual English & Korean

Customer service experience

Empathy & patience

Windows-based applications

Home workspace setup

Reliable wired internet (min 25 Mbps)

Education

High school diploma or equivalent

Job description

TTEC is hiring a Korean-English bilingual Healthcare Customer Service Representative to support customers remotely in California. You will handle calls, assist consumers with navigating healthcare options, and resolve inquiries with careful, empathetic communication.

Training includes online instructor-led sessions and ongoing coaching. The role emphasizes reliability, a distraction-free home workspace, and a secure high-speed internet connection to maintain quality service across a high-volume