Remote Knowledge Content Architect

DPR Construction; Phoenix (AZ); Remote; USD 70,000 - 100,000; Full time

Job summary

DPR Construction is seeking a content manager to govern and publish People Practices content across ServiceNow and the DPR Toolbox, ensuring accuracy and accessibility for both customer-facing and internal use.

You will collaborate with SMEs, manage review cycles, and optimize content through tagging and analytics, with the role offering remote work. A bachelor’s degree and 4–6 years in content management are required, with ServiceNow experience preferred.

Qualifications

• Bachelor's degree in communications, English, human resources, business administration, or a related field required.
• 4-6 years of experience in content management, communications, or a related field required.
• Experience with ServiceNow or similar content management systems preferred.
• Human Resources experience preferred.

Responsibilities

• Publishes and maintains knowledge articles, FAQs, SOPs, and desktop references in ServiceNow and DPR Toolbox, ensuring content accuracy and consistency.
• Manages content personalization through tagging and keyword strategies tailored by role, level, and geography.
• Establishes and monitors review, approval, and expiration cycles for all published content.
• Collaborates with SMEs to develop and refine content from a subject matter perspective.
• Reviews and edits content to enhance clarity, readability, and alignment with organizational standards.
• Monitors content performance metrics and user feedback to inform improvements and best practices.
• Consolidates themes, regulatory considerations, and employee experience factors to ensure consistency across related content.

Skills

Content governance

Content management

Tagging & personalization

Content analytics

Education

Bachelor's degree in communications

Tools

ServiceNow

DPR Toolbox

Job description

DPR Construction is seeking a content manager to govern and publish People Practices content across ServiceNow and the DPR Toolbox, ensuring accuracy and accessibility for both customer-facing and internal use.

You will collaborate with SMEs, manage review cycles, and optimize content through tagging and analytics, with the role offering remote work. A bachelor’s degree and 4–6 years in content management are required, with ServiceNow experience preferred.