Sr Content Knowledge Specialist

DPR Construction; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

DPR Construction is seeking a content manager to govern and publish People Practices content across ServiceNow and the DPR Toolbox, ensuring accuracy and accessibility for both customer-facing and internal use.

You will collaborate with SMEs, manage review cycles, and optimize content through tagging and analytics, with the role offering remote work. A bachelor’s degree and 4–6 years in content management are required, with ServiceNow experience preferred.

Qualifications

• Bachelor's degree in communications, English, human resources, business administration, or a related field required.
• 4-6 years of experience in content management, communications, or a related field required.
• Experience with ServiceNow or similar content management systems preferred.
• Human Resources experience preferred.

Responsibilities

• Publishes and maintains knowledge articles, FAQs, SOPs, and desktop references in ServiceNow and DPR Toolbox, ensuring content accuracy and consistency.
• Manages content personalization through tagging and keyword strategies tailored by role, level, and geography.
• Establishes and monitors review, approval, and expiration cycles for all published content.
• Collaborates with SMEs to develop and refine content from a subject matter perspective.
• Reviews and edits content to enhance clarity, readability, and alignment with organizational standards.
• Monitors content performance metrics and user feedback to inform improvements and best practices.
• Consolidates themes, regulatory considerations, and employee experience factors to ensure consistency across related content.

Skills

Content governance

Content management

Tagging & personalization

Content analytics

Education

Bachelor's degree in communications

Tools

ServiceNow

DPR Toolbox

Job description

Job Summary

Job Summary: Manages and publishes People Practices customer-facing and internal content across ServiceNow and DPR Toolbox platforms. Ensures accuracy, accessibility, and alignment of knowledge articles, frequently asked questions (FAQs), standard operating procedures (SOPs), and desktop references. Serves as a subject matter resource for content governance and collaborates with authors and subject matter experts (SMEs) to enhance clarity and usability.

Key Responsibilities

• Publishes and maintains knowledge articles, FAQs, SOPs, and desktop references in ServiceNow and DPR Toolbox, ensuring content accuracy and consistency.
• Manages content personalization through tagging and keyword strategies tailored by role, level, and geography.
• Establishes and monitors review, approval, and expiration cycles for all published content.
• Collaborates with SMEs to develop and refine content from a subject matter perspective.
• Reviews and edits content to enhance clarity, readability, and alignment with organizational standards.
• Monitors content performance metrics and user feedback to inform improvements and best practices.
• Consolidates themes, regulatory considerations, and employee experience factors to ensure consistency across related content.

Education Qualifications

• Bachelor’s degree in communications, English, human resources, business administration, or a related field required.

Work Experience

• 4-6 years of experience in content management, communications, or a related field required.
• Experience with ServiceNow or similar content management systems preferred.
• Human Resources experience preferred.

Certifications and Licenses

• Content management or human resources certification preferred.
• Experience with ServiceNow required.

This role can be remote.

About DPR

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world. Working at DPR, you'll have the chance to try new things, explore paths and shape your future. Here, we build opportunity together by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek. The DPR family of companies is closing the gap between design and construction with an integrated collection of products and services to build smarter, move faster and achieve strong results. Our approximately 11,000 employees share a commitment to growth, innovation and building great things - great teams, great careers and great projects that change the world.

EEO and Diversity Statement

DPR is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at DPR are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, sex (including pregnancy), age, physical or mental disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, medical history or genetic information, or any other status protected by the laws or regulations in the locations where we operate. DPR will not tolerate discrimination or harassment based on any of these characteristics. Read more in our EEOE Policy.

Reasonable Accommodation

If you require a reasonable accommodation to complete this application or any step in the process: In the US, call Human Resources at 650-474-1450. In Europe, email [e-mail].

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