Remote Senior Content Knowledge Strategist

DPR Construction; Atlanta, Northern (GA, KY); Hybrid; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

DPR Construction is seeking a Sr Content Knowledge Specialist to manage and publish knowledge content across ServiceNow and the DPR Toolbox. You will ensure accuracy, accessibility, and alignment of knowledge articles, FAQs, SOPs, and desktop references while coordinating with SMEs to improve clarity and usability.

In this remote-friendly role, you will drive tagging, audience-specific personalization, and expiration workflows, ensuring consistent standards across content and regions.

Qualifikationen

• Bachelor’s degree in communications, English, human resources, business administration, or a related field.
• 4-6 years of experience in content management, communications, or a related field.
• Experience with ServiceNow or similar content management systems preferred.
• Human Resources experience preferred.
• Content management certification preferred.
• Experience with ServiceNow is required.

Aufgaben

• Publishes and maintains knowledge articles, FAQs, SOPs, and desktop references in ServiceNow and DPR Toolbox.
• Manages content personalization through tagging and keyword strategies tailored by role, level, and geography.
• Establishes and monitors review, approval, and expiration cycles for published content.
• Collaborates with SMEs to develop and refine content from a subject matter perspective.
• Reviews and edits content to enhance clarity, readability, and alignment with standards.
• Monitors content performance metrics and user feedback to inform improvements and best practices.
• Consolidates themes and regulatory considerations to ensure content consistency across related materials.

Kenntnisse

Content management

Communications

Content governance

SME collaboration

Ausbildung

Bachelor's degree in Communications/English/HR/Business

Tools

ServiceNow

DPR Toolbox

Jobbeschreibung

DPR Construction is seeking a Sr Content Knowledge Specialist to manage and publish knowledge content across ServiceNow and the DPR Toolbox. You will ensure accuracy, accessibility, and alignment of knowledge articles, FAQs, SOPs, and desktop references while coordinating with SMEs to improve clarity and usability.

In this remote-friendly role, you will drive tagging, audience-specific personalization, and expiration workflows, ensuring consistent standards across content and regions.