Remote Key Account Operations Manager

Akro-Mils; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Akro-Mils, a Myers Industries Company, seeks an experienced Key Account Operations Manager to manage day-to-day operational relationships with major customers in plastics and metal fabrication. You will oversee delivery performance, forecasting, pricing, and issue resolution while collaborating with sales, operations, planning, quality, and customer service.

The role emphasizes strong data analysis, cross-functional coordination, and effective communication to ensure on-time delivery and

Qualifications

• Bachelor’s degree or equivalent experience in supply chain, operations, or business administration.
• 5+ years of relevant experience in customer operations, production planning, supply chain, or account management within manufacturing.

Responsibilities

• Serve as the primary operational contact for key customers and lead regular order and business reviews.
• Own open-order and delivery reporting; keep customers informed of changes.
• Coordinate with plant leadership to ensure shipment commitments are on track and lead recovery discussions.
• Communicate operational updates and risks clearly to customers.
• Track demand against forecast and drive adjustments through S&OP processes.
• Collaborate with Operations on capacity and demand balancing solutions.
• Support pricing updates, price files, and rollouts for customers.
• Own quality issue and returns coordination with internal teams.
• Coordinate new product introductions, changes, and end-of-life transitions.

Skills

Advanced Excel

Relationship building

EDI/ERP experience

S&OP knowledge

Communication

Organization

Cross-functional collaboration

Education

Bachelor’s degree in Supply Chain or related field

5+ years in manufacturing operations / supply chain

Tools

ERP systems

Job description

Akro-Mils, a Myers Industries Company, seeks an experienced Key Account Operations Manager to manage day-to-day operational relationships with major customers in plastics and metal fabrication. You will oversee delivery performance, forecasting, pricing, and issue resolution while collaborating with sales, operations, planning, quality, and customer service.

The role emphasizes strong data analysis, cross-functional coordination, and effective communication to ensure on-time delivery and