Remote Key Account Operations Leader

Akro-Mils Limited; Ohio; Remote; USD 90,000 - 120,000; Full time

Job summary

Akro-Mils Limited seeks a Key Account Operations Manager to serve as the primary day-to-day contact for key customers across our plastics technology and metal fabrication lines. You will own the operational side of the relationship, including delivery performance, forecasting, pricing and issue resolution.

You will translate manufacturing and supply updates into clear customer communications and drive internal follow-through to meet commitments.

Qualifications

• Bachelor’s degree or equivalent in a related field with strong supply chain knowledge.
• Minimum 5 years in customer operations, production planning, or account management in manufacturing.

Responsibilities

• Serve as the primary operational contact for assigned key customers and lead regular reviews.
• Own open-order and delivery reporting and inform customers of changes.
• Partner with plant leadership to ensure on-track shipment commitments and recover when at risk.
• Communicate operational updates and risks clearly to the customer.
• Track demand vs forecast and drive adjustments through S&OP.
• Collaborate with Operations on capacity and demand balancing.
• Support pricing updates, price files, and rollouts.
• Coordinate with quality on issues and returns for root-cause resolution.

Skills

Advanced Excel

Data analysis

Relationship building

Cross-functional

Communication skills

ERP knowledge

Education

Bachelor's degree in Supply Chain

5+ years experience in relevant manufacturing operations

Tools

EDI systems

ERP systems

S&OP process

Job description

Akro-Mils Limited seeks a Key Account Operations Manager to serve as the primary day-to-day contact for key customers across our plastics technology and metal fabrication lines. You will own the operational side of the relationship, including delivery performance, forecasting, pricing and issue resolution.

You will translate manufacturing and supply updates into clear customer communications and drive internal follow-through to meet commitments.