Remote Junior Tech Support Analyst for Hotel PMS & O365

CAI; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

CAI is seeking a Jr. Technical Support Analyst to deliver level 1 support for an international hotel portfolio.

This full-time, remote role handles Office 365 password resets, MFA enrollment, and Cloud PMS password resets, with duties across login, printing, and browser access. You will work 8 AM–8 PM EST, five days a week, supporting approximately seven hotels initially and expanding to about 35 hotels by month 12, using ManageEngine Endpoint Central and ServiceDesk Plus to track and resolve

Qualifications

• Level 1 support for seven hotels in the first three months, then for thirty-five hotels from month four to month twelve.
• Support for Office 365 password resets and MFA enrollments.
• Support for Cloud-based PMS password resets.
• Assist logging into the Property Management System, printing, and internet access (browser usage).
• Desktop support using ManageEngine Endpoint Central (printer, Office Apps troubleshooting).
• Utilize ManageEngine ServiceDesk Plus for ticketing.
• Support from 8 AM EST to 8 PM EST, 5 days per week, Monday through Friday.

Responsibilities

• Provide level 1 support for hotels.
• Assist with Office 365 password resets and MFA enrollments.
• Assist with Cloud PMS password resets.
• Assist users logging into the Property Management System, printing, and using the browser.
• Perform desktop support using ManageEngine Endpoint Central.
• Utilize ManageEngine ServiceDesk Plus for ticketing.
• Support during business hours 8 AM–8 PM EST, Mon-Fri.

Skills

Level 1 support

Office 365 password resets

MFA enrollments

Cloud PMS password resets

Desktop support

Tools

ManageEngine Endpoint Central

ManageEngine ServiceDesk Plus

Job description

CAI is seeking a Jr. Technical Support Analyst to deliver level 1 support for an international hotel portfolio.

This full-time, remote role handles Office 365 password resets, MFA enrollment, and Cloud PMS password resets, with duties across login, printing, and browser access. You will work 8 AM–8 PM EST, five days a week, supporting approximately seven hotels initially and expanding to about 35 hotels by month 12, using ManageEngine Endpoint Central and ServiceDesk Plus to track and resolve