End User Support Technician

Binding Minds Inc.; Basking Ridge (NJ); Presencial; USD 31.000 - 44.000; Jornada completa

Descripción de la vacante

Binding Minds Inc. is seeking an IT Support professional (Contract) to analyze, diagnose, and resolve complex hardware and software issues for headquarters users in New Jersey.

You will escalate to Infrastructure and Operations to minimize downtime and serve as level 2 escalation from walk-up and call center per SLA. The role includes MAC requests, new-hire hardware/software setup, training on procedures, and onsite support for launches, meetings, and audits.

Formación

• Bachelor's degree, technical trade program, or equivalent work experience (2 years) Industry related certification required (A+, Microsoft, Apple, HDI)
• Experience in Microsoft Windows and Office use and troubleshooting.
• Strong knowledge of Microsoft Windows 10 and Office 365; laptop hardware and phone support.
• 4–5 years of IT support experience.

Responsabilidades

• Perform analysis, diagnosis, and resolution of hardware and software problems for headquarters users within SLA.
• Coordinate problem resolution with Infrastructure and Operations to minimize downtime.
• Act as level 2 escalation from walk-up and call center according to SLA per ticket priority.
• Perform MAC requests and account lifecycle management for new hires.

Conocimientos

IT Support

Windows 10

Office 365

Phone support

Networking basics

Educación

Bachelor's degree or equivalent

Industry certifications (A+, Microsoft, Apple, HDI)

Descripción del empleo

Perform analysis, diagnosis, and resolution of complex hardware and software problems for end users within company defined service level agreements for company's headquarters-based users. Coordinates problem and project resolution with Infrastructure and Operations to minimize disruption and down-time.Act as level 2 support escalation from walk up and call center according to SLA's per ticket priority.Act as junior system administrator to perform routine tasks to maintain operations such as, but not limited to, account lifecycle management (creation, modification).Provides instruction and training to end users in troubleshooting, maintenance, and use of applications & hardware. Develop written knowledge items used for troubleshooting and training purposes.

Perform moves, adds, and changes (MAC) requests for new and existing staff. Accountable for new hire hardware/software setup and initial training on support procedures and standard applications. Maintain telephony systems. Perform MAC's in voicemail system and configure phones.Provide onsite support for launch meetings, national/regional meetings, and audit activities to ensure all IT related needs are met.Skills: Maximum 1-2 years IT Support or related experience.

Strong knowledge of Microsoft Windows 10 and Office 365 Laptop hardware and phone support General networking knowledge

Education

Bachelor's degree, technical trade program, or equivalent work experience (2 years) Industry related certification required (A+, Microsoft, Apple, HDI) Experience in Microsoft Windows and Office use and troubleshooting.

Job Type: Contract

Salary: From $27.00 per hour

Expected hours: 27 per week

Experience level

• 4 years
• 5 years

Schedule

• 8 hour shift

Work Location

In person