Remote Junior System Administrator — Helpdesk & Imaging

Cultura Technologies; Atlanta (GA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Cultura Technologies is seeking a Jr System Administrator to support a remote‑first environment with occasional travel to Alpharetta, GA. You will join a small team handling helpdesk requests across North America, building system images, configuring hardware, and maintaining the desktop computing environment.

You will develop standards and documentation, manage imaging, patching, and light server tasks, and balance tickets with project work.

Qualifications

• 1-3 years of helpdesk experience with escalating responsibilities
• Strong knowledge of antivirus and antimalware products such as Windows Defender, Symantec Endpoint Protection, Malwarebytes
• Understanding of DHCP and DNS
• Experience with patch management tools and Operating System Deployment (OSD)
• Experience with asset management and tracking for hardware devices (PC, Laptop, Cell Phone)
• Experience managing spam filtering solutions
• Experience creating, editing, and troubleshooting virtual machines
• Ability to create and maintain clear and concise documentation
• Ability to triage service desk tickets and prioritize accordingly

Responsibilities

• Support helpdesk requests from North American business units remotely and on-site as needed
• Develop system images and configure hardware to meet business unit needs
• Create standards and documentation to drive customer satisfaction
• Assist with patch management and light server administration
• Balance service desk workload with assigned projects and tickets

Skills

Helpdesk experience

Antivirus/antimalware

DHCP/DNS

OSD/patch management

Asset management

Spam filtering

VMs virtualization

Documentation

Ticket triage

Education

MIS/CSBachelor's degree (not required)

MCITP/MCSA/CCENT/A+ certs desirable

Ongoing certifications encouraged

Tools

Microsoft 365 Admin

SolarWinds

Spiceworks

Nagios

CrowdStrike

Job description

Cultura Technologies is seeking a Jr System Administrator to support a remote‑first environment with occasional travel to Alpharetta, GA. You will join a small team handling helpdesk requests across North America, building system images, configuring hardware, and maintaining the desktop computing environment.

You will develop standards and documentation, manage imaging, patching, and light server tasks, and balance tickets with project work.