Junior System Administrator

Cultura Technologies; Atlanta (GA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Cultura Technologies is seeking a Jr System Administrator to support a remote‑first environment with occasional travel to Alpharetta, GA. You will join a small team handling helpdesk requests across North America, building system images, configuring hardware, and maintaining the desktop computing environment.

You will develop standards and documentation, manage imaging, patching, and light server tasks, and balance tickets with project work.

Qualifications

• 1-3 years of helpdesk experience with escalating responsibilities
• Strong knowledge of antivirus and antimalware products such as Windows Defender, Symantec Endpoint Protection, Malwarebytes
• Understanding of DHCP and DNS
• Experience with patch management tools and Operating System Deployment (OSD)
• Experience with asset management and tracking for hardware devices (PC, Laptop, Cell Phone)
• Experience managing spam filtering solutions
• Experience creating, editing, and troubleshooting virtual machines
• Ability to create and maintain clear and concise documentation
• Ability to triage service desk tickets and prioritize accordingly

Responsibilities

• Support helpdesk requests from North American business units remotely and on-site as needed
• Develop system images and configure hardware to meet business unit needs
• Create standards and documentation to drive customer satisfaction
• Assist with patch management and light server administration
• Balance service desk workload with assigned projects and tickets

Skills

Helpdesk experience

Antivirus/antimalware

DHCP/DNS

OSD/patch management

Asset management

Spam filtering

VMs virtualization

Documentation

Ticket triage

Education

MIS/CSBachelor's degree (not required)

MCITP/MCSA/CCENT/A+ certs desirable

Ongoing certifications encouraged

Tools

Microsoft 365 Admin

SolarWinds

Spiceworks

Nagios

CrowdStrike

Job description

The company where you can make an impact and bring value.

Job Summary

The position requires supporting a company with remote offices and employees spread across the country, from east coast to west coast. The Jr System Administrator will be a part of a small team that supports helpdesk requests from all North American business units within the company. Helpdesk issues can range from hardware moves, to imaging, all the way through light server administration. This position will be responsible for the desktop computing environment. This means developing system images, configuring hardware to meet business unit needs, as well as creating standards and documentation to drive customer satisfaction.

Job Description

Cultura Technologies provides software solutions for simplified business and information management across the agricultural supply chain to help agribusinesses improve yields and quality; reduce variability of results; streamline business processes; enhance business analysis and decision making; track, capture, and manage data; and deliver peace of mind with risk mitigation products.

Our set of solutions and services are designed to enhance productivity and customer service through automating and streamlining tasks across the spectrum of agribusiness – from back-office functions such as accounting, financials, payroll, inventory, and patronage to operations such as grain handling, crop planning, precision analysis, bin management, traceability, retail transactions, and fuel tracking.

THE POSITION

This position is mostly remote. The candidate will have to travel as needed to our office in Alphraretta, Ga to deploy or decommission equipment. The position requires supporting a company with remote offices and employees spread across the country, from east coast to west coast. The Jr System Administrator will be a part of a small team that supports helpdesk requests from all North American business units within the company. Helpdesk issues can range from hardware moves, to imaging, all the way through light server administration. This position will be responsible for the desktop computing environment. This means developing system images, configuring hardware to meet business unit needs, as well as creating standards and documentation to drive customer satisfaction. Our company is ever changing and dynamic, so the ideal candidate will have the ability to float between multiple tickets and projects and prioritize assignments appropriately. 80% of time in this position will be dedicated to the service desk, with the remaining 20% of time focused on assigned projects or assisting on projects assigned to System or Network Administrator(s). This position has high potential for personal growth for applicants willing to seize the opportunity.

Required Skills And Experience

• 1-3 years of experience as a level 3 Helpdesk Analyst with progressing job responsibilities
• Advanced knowledge of Antivirus and Antimalware products such as Windows Defender, Symantec Endpoint Protection, Malwarebytes, etc.
• Understanding of DHCP and DNS
• Experience with patch management tools and Operating System Deployment (OSD)
• Experience with asset management and tracking for hardware devices (PC, Laptop, Cell Phone)
• Experience managing spam filtering solutions
• Experience creating, editing, and troubleshooting virtual machines
• Ability to create and maintain clear and concise documentation
• Ability to triage service desk tickets and prioritize accordingly

Recommended Skills

• Experience creating and deploying operating system images
• M365 Administration Experience
• Experience with third party monitoring systems such as SolarWinds, Spiceworks, or Nagios
• Experience working with EDR solutions such as CrowdStrike

Soft Skills

• Ability to clearly relay technical data to non-technical individuals
• Ability to effectively work with end users through a variety of methods, including email, chat programs, telephone, etc.
• Ability to complete assigned tasks with limited supervision
• Organization skills and attention to detail are a must
• Ability to work with team members and other employees of the company to achieve desired outcomes on projects and other department goals

Education

• Bachelor’s Degree in MIS or Computer Science is not required, however, is desired
• Related certifications such as MCITP, MCSA, CCENT, A+, etc. are desirable
• Demonstrated dedication to continuing certifications highly desirable

Worker Type

Regular

Number Of Openings Available

1