Remote Junior Account Manager, Tech-Driven Real Estate

Jones Lang LaSalle Incorporated; San Francisco (CA); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off

Daily Pay access to wages

Job summary

JLL Technologies is seeking a Junior Account Manager to support the Account Management team in delivering value to clients across the Solutions portfolio. This entry-level role targets individuals with 0-2 years of experience eager to build careers in account management and customer success.

You will collaborate with experienced colleagues to monitor client satisfaction, help maintain SLAs, prepare reports, and identify growth opportunities in a technology-driven real estate environment.

Qualifications

• 0-2 years of experience in customer success, account management, client services, or a related area.
• Strong verbal and written communication skills.
• Excellent organization and time-management abilities.
• Collaborative mindset with eagerness to learn.
• Proficient with MS Office (Excel, PowerPoint, Word).
• Analytical thinker with a metrics mindset.
• Bachelor's degree preferred in business, marketing, or communications.
• Familiarity with CRM systems or SaaS platforms.
• Basic understanding of customer success metrics.
• Interest in technology solutions for real estate and facilities management.

Responsibilities

• Support senior account managers by maintaining regular communication with clients and responding to inquiries promptly.
• Build strong relationships with client contacts to foster trust and satisfaction.
• Assist in coordinating meetings and business reviews to track progress against client goals and KPIs.
• Help monitor account performance against SLAs.
• Prepare and update reports on client metrics, usage trends, and satisfaction levels.
• Escalate delivery issues and risks to senior team members for resolution.
• Use CRM tools and analytics to track account health, engagement patterns, and user adoption.
• Collaborate with internal teams, including Sales, Service Desk, Renewals, and Marketing, to support account operations and coordinate client requests.
• Shadow senior team members on Strategic Business Reviews to learn enterprise account management best practices.

Skills

Strong verbal and written коммуника?

Education

Bachelor's degree preferred in business, marketing, communications, or a related field

Tools

MS Office

CRM familiarity

Job description

JLL Technologies is seeking a Junior Account Manager to support the Account Management team in delivering value to clients across the Solutions portfolio. This entry-level role targets individuals with 0-2 years of experience eager to build careers in account management and customer success.

You will collaborate with experienced colleagues to monitor client satisfaction, help maintain SLAs, prepare reports, and identify growth opportunities in a technology-driven real estate environment.