Professional, Account Management

Jones Lang LaSalle Incorporated; Chicago (IL); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision care

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Junior Account Manager to join JLL Technologies’ Account Management team. This entry-level role focuses on client engagement, service delivery, data insights, and cross-functional collaboration in a technology-driven real estate environment.

Ideal candidates have 0–2 years of relevant experience, strong communication, and a drive to learn enterprise account management best practices within a dynamic, remote work setting in the United States.

Qualifications

• 0–2 years experience in customer success, account management, client services, or related area.
• Strong verbal and written communication skills.
• Excellent organization and time-management abilities.
• Collaborative mindset with eagerness to learn and contribute in a team.
• Proficient with MS Office (Excel, PowerPoint, Word).
• Analytical thinker comfortable with metrics and reports.
• Bachelor’s degree preferred in business, marketing, communications, or related field.
• Familiarity with CRM systems or SaaS platforms.

Responsibilities

• Support senior account managers by maintaining regular client communication and inquiries.
• Prepare and update reports on client metrics, usage trends, and satisfaction levels.
• Monitor account performance against SLAs and escalate issues.
• Use CRM tools and analytics to track account health and identify improvements.
• Collaborate with Sales, Service Desk, Renewals, and Marketing to support operations.

Skills

Customer focus

Communication

Organization

MS Office

Learning mindset

Education

Bachelor’s degree preferred

Tools

CRM systems

SaaS platforms

Job description

About JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the Role

The Junior Account Manager supports JLL Technologies’ Account Management team in delivering outstanding service and value to clients across the Solutions portfolio. This entry-level position is designed for individuals with 0–2 years of experience who are eager to build careers in account management and customer success. You will collaborate closely with experienced team members to monitor client satisfaction, support delivery quality, and identify growth opportunities while learning best practices in client relationship management within a technology-driven real estate environment.

Key Responsibilities

• Client Engagement & Relationship Management: Support senior account managers by maintaining regular communication with clients and responding to inquiries promptly. Build strong, professional relationships with client contacts to foster trust and ensure satisfaction. Assist in coordinating meetings and business reviews to track progress against client goals and key performance indicators (KPIs).
• Service Delivery & Reporting: Help monitor account performance against Service Level Agreements (SLAs). Prepare and update reports on client metrics, usage trends, and satisfaction levels. Escalate delivery issues and risks to senior team members for resolution.
• Data & Insights Management: Use CRM tools and analytics to track account health, engagement patterns, and user adoption. Support efforts to identify potential improvements, upsell, or cross-sell opportunities. Provide actionable insights to internal teams based on client feedback and data analysis.
• Cross-Functional Collaboration: Collaborate with internal teams, including Sales, Service Desk, Renewals, and Marketing, to support account operations and coordinate client requests. Participate in internal meetings to stay informed on product updates and share customer insights.
• Continuous Learning & Professional Development: Develop a deep understanding of JLLT products and services and learn how they deliver ROI for clients. Stay informed about industry trends and customer success practices. Shadow senior team members on Strategic Business Reviews to learn enterprise account management best practices.

Skills & Qualifications

• 0–2 years of experience in customer success, account management, client services, or a related area (internship experience applicable).
• Strong verbal and written communication skills.
• Excellent organization and time-management abilities to manage multiple tasks across accounts.
• Collaborative mindset with an eagerness to learn and contribute in a team environment.
• Proficient with MS Office (Excel, PowerPoint, Word).
• Analytical thinker comfortable working with metrics and reports.
• Bachelor’s degree preferred in business, marketing, communications, or a related field.
• Preferred: Familiarity with CRM systems or SaaS platforms.
• Basic understanding of customer success principles, client engagement, and service delivery metrics.
• Interest in technology solutions related to real estate and facilities management.

Key Competencies

• Customer Focus: Demonstrates empathy and attention to client needs.
• Communication: Communicates clearly and professionally with internal and external stakeholders.
• Collaboration: Works effectively with cross-functional teams.
• Analytical Thinking: Uses data to track and interpret customer success drivers.
• Adaptability: Responds well to feedback and adjusts to a dynamic environment.
• Initiative: Takes ownership of tasks and seeks opportunities to contribute beyond assigned duties.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Compensation

Expected compensation for this position: 60,000.00 – 80,000.00 USD per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location

Remote – Charlotte, NC, Chicago, IL, Dallas, TX, San Francisco, CA

Visa & Work Authorization

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Equal Employment Opportunity Statement

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

Legal and Compliance Statements

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only: If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.