Junior Account Manager - Client Success (Remote)

Jones Lang LaSalle Incorporated; Chicago (IL); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision care

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Junior Account Manager to join JLL Technologies’ Account Management team. This entry-level role focuses on client engagement, service delivery, data insights, and cross-functional collaboration in a technology-driven real estate environment.

Ideal candidates have 0–2 years of relevant experience, strong communication, and a drive to learn enterprise account management best practices within a dynamic, remote work setting in the United States.

Qualifications

• 0–2 years experience in customer success, account management, client services, or related area.
• Strong verbal and written communication skills.
• Excellent organization and time-management abilities.
• Collaborative mindset with eagerness to learn and contribute in a team.
• Proficient with MS Office (Excel, PowerPoint, Word).
• Analytical thinker comfortable with metrics and reports.
• Bachelor’s degree preferred in business, marketing, communications, or related field.
• Familiarity with CRM systems or SaaS platforms.

Responsibilities

• Support senior account managers by maintaining regular client communication and inquiries.
• Prepare and update reports on client metrics, usage trends, and satisfaction levels.
• Monitor account performance against SLAs and escalate issues.
• Use CRM tools and analytics to track account health and identify improvements.
• Collaborate with Sales, Service Desk, Renewals, and Marketing to support operations.

Skills

Customer focus

Communication

Organization

MS Office

Learning mindset

Education

Bachelor’s degree preferred

Tools

CRM systems

SaaS platforms

Job description

Jones Lang LaSalle Incorporated (JLL) is seeking a Junior Account Manager to join JLL Technologies’ Account Management team. This entry-level role focuses on client engagement, service delivery, data insights, and cross-functional collaboration in a technology-driven real estate environment.

Ideal candidates have 0–2 years of relevant experience, strong communication, and a drive to learn enterprise account management best practices within a dynamic, remote work setting in the United States.