Remote Junior Account Manager - Customer Success

Jones Lang LaSalle Incorporated; Chicago (IL); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision care

Paid parental leave

Paid Time Off and company holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated seeks a Junior Account Manager to support JLL Technologies’ account management team. This entry-level role is ideal for those with 0–2 years in customer success or account management, eager to grow in a tech-enabled real estate environment.

You will help monitor client satisfaction, assist in meetings, and prepare reports, while learning best practices in client relationships and CRM usage to drive value and expand service delivery.

Qualifications

• 0–2 years of experience in customer success, account management, client services, or a related area (internship experience applicable).
• Strong verbal and written communication skills.
• Excellent organization and time-management abilities to manage multiple tasks across accounts.
• Collaborative mindset with an eagerness to learn and contribute in a team environment.
• Proficient with MS Office (Excel, PowerPoint, Word).
• Analytical thinker comfortable working with metrics and reports.

Responsibilities

• Client Engagement & Relationship Management: Maintain regular communication with clients and respond to inquiries promptly.
• Service Delivery & Reporting: Monitor account performance against SLAs and prepare reports on metrics and usage.
• Data & Insights Management: Use CRM tools to track account health and identify improvements.
• Cross-Functional Collaboration: Work with Sales, Service Desk, Renewals, and Marketing.
• Continuous Learning & Professional Development: Learn product updates and enterprise account management practices.

Skills

Account management

Customer success

Communication

Organization

Team collaboration

MS Office

Analytical thinking

Education

Bachelor’s degree preferred

Tools

CRM systems

Job description

Jones Lang LaSalle Incorporated seeks a Junior Account Manager to support JLL Technologies’ account management team. This entry-level role is ideal for those with 0–2 years in customer success or account management, eager to grow in a tech-enabled real estate environment.

You will help monitor client satisfaction, assist in meetings, and prepare reports, while learning best practices in client relationships and CRM usage to drive value and expand service delivery.