Remote IVR Product Owner - CCaaS Migration & Growth
BMO
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Job summary
BMO is seeking an Associate Product Owner - IVR to lead the Interactive Voice Response platform within Virtual Connect. In the near term, the role focuses on migrating the IVR to the new CCaaS solution on Amazon Connect, ensuring a smooth transition and ongoing performance monitoring.
After migration, you will drive feature enhancements, backlog management, and product activation from strategy to retirement, coordinating with cross-functional teams to improve customer and employee experiences
Job description
BMO is seeking an Associate Product Owner - IVR to lead the Interactive Voice Response platform within Virtual Connect. In the near term, the role focuses on migrating the IVR to the new CCaaS solution on Amazon Connect, ensuring a smooth transition and ongoing performance monitoring.
After migration, you will drive feature enhancements, backlog management, and product activation from strategy to retirement, coordinating with cross-functional teams to improve customer and employee experiences
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