Remote Principal CCaaS Architect for Digital Bots and IVR

Innovatix Technology Partners

United States

Remote

USD 140,000 - 190,000

Full time

2 days ago

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Job summary

Innovatix Technology Partners seeks a Principal Solutions Architect in Customer Success for a remote 12-month engagement. The role centers on leading digital CCaaS initiatives, bot design, IVR architecture, and cross-functional team leadership to deliver high-impact customer solutions.

You will design, develop, and maintain routing applications for Digital Virtual Agents and related AI agents, collaborating with product owners and project managers to guide delivery from concept to deployment

Qualifications

10+ years of experience with Digital CCaaS applications, routing, bots and development in relevant tools.
6+ years of experience with digital bots on platforms like Google Dialogflow and Amazon Lex; webhook/fulfillment experience required.
Strong understanding of IVR architecture, web components, telephony, caching and diagnostic tooling.
Excellent English communication, written and spoken, with client-facing experience.

Responsibilities

Manage strategic project initiatives and ensure successful delivery.
Lead design and development of routing applications for Digital Virtual Agents and related AI agents.
Create development effort estimates with project managers and regional leads.
Collaborate with Product Owner/Scrum Master to drive user story creation and team delivery.
Perform testing, UAT support, and knowledge transfer at engagement end.
Engage with customers across time zones and adjust hours as needed.