Remote Ivanti ITSM Developer (Contract)

Avacend Inc; United States; Remote; USD 83,000 - 124,000; Full time

Job summary

Avacend is seeking an Ivanti Developer for a 100% remote, six-month-plus contract. Under broad supervision, you will configure, customize, and support Ivanti Neurons for ITSM, translating requirements into workflows, forms, automation, and dashboards.

The role involves working with business users and IT teams to develop Service Catalog, Incident, Change, and Knowledge modules, plus building integrations via REST/JSON and maintaining documentation.

Qualifications

• At least 2 years hands-on experience configuring, developing, or supporting an enterprise ITSM platform.
• Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation.
• Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles.
• Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.

Responsibilities

• Collaborate with business users and stakeholders to understand and translate requirements into scalable ITSM solutions.
• Configure, customize, and enhance Ivanti workflows, business rules, forms, layouts, dashboards, reports, and automation.
• Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management modules.
• Build integrations using REST APIs/JSON and troubleshoot data/workflow issues.
• Develop service-management reporting, analytics, and dashboards; use SQL for reporting; SSRS preferred.
• Prepare and maintain technical documentation and deployment instructions.
• Support testing, UAT, production deployment, and ongoing platform operations.

Skills

ITSM knowledge

REST APIs

SQL

JavaScript

Agile/Scrum

CI/CD

Documentation

Tools

Ivanti ITSM

Ivanti Neurons for ITSM

ServiceNow

Jira Service Management

ManageEngine ServiceDesk Plus

Job description

Avacend is seeking an Ivanti Developer for a 100% remote, six-month-plus contract. Under broad supervision, you will configure, customize, and support Ivanti Neurons for ITSM, translating requirements into workflows, forms, automation, and dashboards.

The role involves working with business users and IT teams to develop Service Catalog, Incident, Change, and Knowledge modules, plus building integrations via REST/JSON and maintaining documentation.