Ivanti Technical Specialist

Wright Technical Services; Cleveland (OH); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Wright Technical Services is seeking an Ivanti Specialist to configure, develop, and optimize the Ivanti platform for our client. You will translate business and technical requirements into working solutions, including service requests, forms, workflows, and automations.

This is a hands-on role focused on building, testing, deploying, troubleshooting, and supporting production-ready solutions. The ideal candidate has 8+ years of hands-on Ivanti ITSM or Ivanti Neurons experience, strong scripting

Qualifications

• 8+ years hands-on Ivanti ITSM or Ivanti Neurons experience.
• Experience building workflows, forms, rules, approvals, automations.
• Experience with enterprise integrations using REST APIs, JSON, authentication, scripting.
• Working knowledge of PowerShell and AD/Entra ID and service management practices.

Responsibilities

• Configure and deploy Ivanti service requests, forms, workflows, rules, and automations.
• Build approvals, notifications, escalations, routing, and fulfillment workflows.
• Create and maintain service catalog offerings and self-service experiences.
• Convert manual processes into automated, scalable workflows.
• Own delivery from requirements to build, test, deployment, and support.
• Prototype solutions quickly and adjust based on stakeholder feedback.

Skills

Ivanti platform expertise

Workflow design & automation

REST APIs / JSON / scripting

PowerShell / AD / Entra ID

Requirements gathering & delivery

Troubleshooting / root-cause analysis

Tools

Ivanti ITSM

SailPoint integration

Active Directory / Entra ID

Job description

Location: Remote (EST, CST) and/or Hybrid in Cleveland, Ohio

Eligibility: US Permanent Residency is required for this role. No C2C.

Position Summary

The Ivanti Specialist is the primary hands-on technical expert responsible for configuring, developing, implementing, and optimizing our client’s Ivanti platform. This role translates business and technical requirements into working solutions, including service requests, forms, workflows, approvals, automations, integrations, and self-service capabilities. This is a hands-on focused role. The successful candidate will personally build, test, deploy, troubleshoot, and support solutions.

Required Qualifications

• 8+yrs of hands-on experience with Ivanti ITSM, Ivanti Neurons, or a closely related enterprise service management platform.
• Demonstrated experience personally building workflows, forms, business rules, approvals, notifications, and automations.
• Experience implementing and supporting enterprise integrations using REST APIs, JSON, authentication methods, and scripting.
• Working knowledge of PowerShell, Active Directory / Entra ID, service management practices, and application integration patterns.
• Ability to gather requirements, recommend a practical approach, and independently deliver a production-ready solution.
• Strong troubleshooting, root-cause analysis, documentation, and communication skills.
• Ability to balance rapid delivery with security, reliability, supportability, and governance.

Preferred Qualifications

• Hands-on experience integrating Ivanti with SailPoint or another identity governance platform.
• Experience implementing identity access requests, provisioning, deprovisioning, onboarding, offboarding, and termination workflows.
• Experience supporting SOX-controlled or audit-sensitve business processes.
• Experience with enterprise service catalogs, request fulfillment, API integrations, and workflow orchestration.
• Ivanti technical certifications or comparable evidence of advanced platform expertise.

Key Responsibilities

Design, Build, and Implement Solutions

• Configure and deploy Ivanti service requests, forms, workflows, business rules, and automations.
• Build approval processes, notifications, escalations, routing, and fulfillment workflows.
• Create and maintain service catalog offerings and self-service experiences.
• Convert manual processes into practical, supportable automated workflows.
• Own technical delivery from requirements and solution design through build, testing, deployment, and support.
• Rapidly prototype solutions and adjust them based on stakeholder and user feedback.

Platform Administration and Optimization

• Optimize existing workflows, configurations, platform performance, and user experience.
• Troubleshoot platform defects, configuration issues, and recurring operational problems.
• Integration Development
• Develop and support integrations between Ivanti and enterprise applications using APIs and available integration capabilities.
• Build, test, and troubleshoot data exchanges, authentication, error handling, and workflow triggers.
• Support integrations with SailPoint, Active Directory / Entra ID, ERP platforms, and security and infrastructure tools.
• Coordinate end-to-end testing and production rollout with application owners and technical teams.

Process Automation and Continuous Improvement

• Partner with IT and business teams to identify high-value automation opportunities.
• Simplify and standardize processes before automating them.
• Measure workflow effectiveness and continuously improve cycle time, reliability, adoption, and user experience.

Technical Leadership, Governance, and Support

• Establish practical platform standards, reusable patterns, documentation, and development practices.
• Ensure solutions support security, audit, SOX, change management, and operational requirements.
• Provide hands-on coaching and knowledge transfer to administrators, analysts, and support teams.
• Lead technical workshops and work directly with vendors when specialized support is required.

Wright Technical Services and our client are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.