Remote ITSM Administrator | ServiceNow & ITIL Specialist

your Jared; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Tuition assistance

Wellness programs

Job summary

DMI is seeking an ITSM Administrator to join our team. The role focuses on administration, configuration, maintenance, integration, reporting, and continual improvement of the ITSM platform, supporting incident, problem, change, request, asset, knowledge, and event management processes.

Responsibilities include configuring workflows and service catalogs, integrating monitoring tools, and ensuring CMDB health with Discovery.

Qualifications

• Bachelor's degree or equivalent experience in Computer Science, Information Technology, Information Systems, or related discipline.
• 5+ years of ITSM administration experience, preferably in a government support setting.

Responsibilities

• Administer and maintain the ITSM platform and associated modules.
• Develop ITSM software solutions using JavaScript, Web Services, HTML, and CSS.
• Configure workflows, forms, business rules, notifications, queues, and service catalogs.
• Integrate monitoring tools with the ITSM platform to automate alert and ticket generation.
• Create and maintain system documentation and configuration standards.
• Work with Service Asset & Configuration Management and Asset Management teams to deliver expanded Discovery functionality.
• Develop and deliver customized portal web pages in ITSM using associated frameworks.
• Managing CMDB health by using Discovery (or equivalent methods) to support Assets and Configuration.
• Create and configure Notifications, UI pages, UI Macros, Script Includes, and Formatters.
• Responsible for application support and operational activities, code migrations, replications, patching, and upgrades.
• Create and maintain process and knowledge documentation for the team and users.
• Utilizes ServiceNow Import Templates for the loading of data.
• Data entry from source documents into the ServiceNow database.
• Extracts data from ServiceNow into Import Template format or other formats for reporting.

Skills

ServiceNow / ITSM platforms

ITIL ITSM workflows

REST APIs & integrations

Reports & dashboards

Communication & problem-solving

Education

Bachelor's degree in CS/IT/IS

Tools

ServiceNow

BMC Remedy

Jira Service Management

Ivanti/Cherwell

Job description

DMI is seeking an ITSM Administrator to join our team. The role focuses on administration, configuration, maintenance, integration, reporting, and continual improvement of the ITSM platform, supporting incident, problem, change, request, asset, knowledge, and event management processes.

Responsibilities include configuring workflows and service catalogs, integrating monitoring tools, and ensuring CMDB health with Discovery.