Remote ITIL Capacity & Delivery Manager

Bright Vision Technologies; Frisco (TX); Remote; USD 90,000 - 130,000; Full time

Job summary

Bright Vision Technologies is seeking an ITIL Capacity Delivery Manager for a remote, six-month contract. You will own day-to-day capacity delivery, drive availability and cost-efficiency, and coordinate across engineering, operations and business stakeholders to ensure reliable service delivery.

The role emphasizes capacity planning, performance metrics, root-cause analysis, and continuous improvement. Strong ITIL practices and clear executive communication are essential in this fast-paced

Qualifications

• 3+ years in IT service management or infrastructure operations
• Knowledge of ITIL practices and service management principles
• Experience with servers, networks, storage, or cloud platforms
• Experience coordinating work across technical and business stakeholders
• Ability to interpret metrics and translate into actions
• Strong communication, organizational and analytical skills
• Ability to manage multiple priorities with limited supervision
• Bachelor's degree or equivalent experience

Responsibilities

• Own day-to-day capacity delivery and service performance.
• Coordinate across architecture, engineering, operations, and business stakeholders.
• Maintain dashboards, metrics, roadmaps, and service documentation.
• Conduct service reviews and communicate performance, risks, and priorities.
• Identify opportunities to improve quality, efficiency, scalability, and cost.
• Assist with incident follow-up and corrective actions.

Skills

ITIL

Capacity Planning

Cloud

Stakeholder Communication

Service Management

Incident Analysis

Documentation

Education

Bachelor's degree in Information Technology / Computer Science

Tools

Azure

AWS

VMware

Job description

Bright Vision Technologies is seeking an ITIL Capacity Delivery Manager for a remote, six-month contract. You will own day-to-day capacity delivery, drive availability and cost-efficiency, and coordinate across engineering, operations and business stakeholders to ensure reliable service delivery.

The role emphasizes capacity planning, performance metrics, root-cause analysis, and continuous improvement. Strong ITIL practices and clear executive communication are essential in this fast-paced