Remote IT Training & Support Supervisor – Healthcare

Move Vertical; Arlington Heights (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

Move Vertical is seeking an IT Support Supervisor to lead a remote team delivering IT and healthcare application training and providing professional technical support to employees. You will oversee program development, documentation, and aligned workflows to ensure high-quality service.

The ideal candidate combines hands-on IT operations experience with strong leadership, HIPAA knowledge, and cross-functional collaboration to improve end-user satisfaction and maintain data integrity across

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of IT operations experience.
• Current HIPAA training or credential.
• Strong understanding of healthcare IT applications, workflows, data integrity, and training practices.
• Experience supervising teams, coordinating priorities, and supporting remote employees.
• Excellent communication, organizational, documentation, and problem-solving skills.

Responsibilities

• Lead, coach, and manage a remote team of IT training and application support specialists.
• Coordinate team schedules, assignments, workloads, and performance expectations.
• Foster a collaborative, service-focused environment that promotes accountability and continuous improvement.
• Oversee the development, implementation, and delivery of IT and healthcare application training programs.
• Ensure employees receive timely, professional, and effective technical support.
• Maintain and improve training materials, technical documentation, support procedures, and workflows.
• Support application readiness, system stability, data integrity, and operational efficiency.
• Ensure team activities follow HIPAA requirements, healthcare privacy standards, and company policies.
• Collaborate with clinical, operational, and technical leadership to align IT support and training with organizational objectives.
• Identify opportunities to improve processes, resolve recurring issues, and enhance the overall end-user experience.

Skills

Team leadership

IT operations

Communication

Problem solving

Education

High School Diploma or Equivalent

Job description

Move Vertical is seeking an IT Support Supervisor to lead a remote team delivering IT and healthcare application training and providing professional technical support to employees. You will oversee program development, documentation, and aligned workflows to ensure high-quality service.

The ideal candidate combines hands-on IT operations experience with strong leadership, HIPAA knowledge, and cross-functional collaboration to improve end-user satisfaction and maintain data integrity across