Remote IT Training & Support Supervisor | Healthcare

Move Vertical; Fresno (CA); Vor Ort; USD 65.000 - 95.000; Vollzeit

Zusammenfassung

Move Vertical seeks an IT Support Supervisor to lead a remote team of IT training and application support specialists in delivering healthcare IT training and user support. The role focuses on training program development, system readiness, HIPAA-compliant operations, and collaboration with clinical and operational leadership.

The ideal candidate balances strong technical knowledge with people leadership, process improvement, and exceptional end-user support across a dynamic healthcare

Qualifikationen

• Minimum 2 years of IT operations experience.
• Strong understanding of healthcare IT applications, workflows, data integrity, and training practices.
• Current HIPAA compliance training or credential.
• Experience supervising teams, coordinating priorities, and supporting remote employees.

Aufgaben

• Lead, coach, and manage a remote team of IT training and application support specialists.
• Coordinate team schedules, assignments, workloads, and performance expectations.
• Foster a collaborative, service-focused environment that promotes accountability and continuous improvement.
• Oversee development, implementation, and delivery of IT and healthcare application training programs.
• Ensure employees receive timely, professional, and effective technical support.
• Maintain and improve training materials, technical documentation, support procedures, and workflows.
• Support application readiness, system stability, data integrity, and operational efficiency.
• Ensure team activities follow HIPAA requirements, healthcare privacy standards, and company policies.
• Collaborate with clinical, operational, and technical leadership to align IT support and training with organizational objectives.
• Identify opportunities to improve processes, resolve recurring issues, and enhance the overall end-user experience.

Kenntnisse

IT operations

Healthcare IT

Training practices

Communication

Organization

Documentation

Problem-solving

Collaboration

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Move Vertical seeks an IT Support Supervisor to lead a remote team of IT training and application support specialists in delivering healthcare IT training and user support. The role focuses on training program development, system readiness, HIPAA-compliant operations, and collaboration with clinical and operational leadership.

The ideal candidate balances strong technical knowledge with people leadership, process improvement, and exceptional end-user support across a dynamic healthcare