Remote IT Systems Specialist - Automation and Compliance

intentclinical; United States; Remote; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

FSA plan

401(k) matching

Wellness incentives

Monthly phone stipend

Year-end bonus

Job summary

Intent Clinical is seeking an IT Systems Specialist to support a remote, nationally distributed team and manage our technology backbone. You will administer Salesforce CRM, EMR, and Microsoft 365, while shaping workflows and automations to scale operations.

Reporting to the Director of Operations, you will drive security, privacy, and compliance efforts (SOC 2, HITRUST, HIPAA), implement modern tools, and train staff across time zones, ensuring reliable, compliant technology for care delivery.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field or equivalent experience.
• Minimum of 3 years of IT experience, with responsibility for support, infrastructure, security, and compliance.
• 2+ years of experience with a CRM, Salesforce preferred.

Responsibilities

• Partnering with the Operations team to build and manage Intent Clinical's technology infrastructure, IT Helpdesk, and protocols that power a growing nationally distributed, remote-first team.
• Provide product management capabilities for the technology roadmap through establishing and monitoring platforms, systems and tools that support business operations and care delivery and resolving issues that arise.
• Identify recurring issues and proactively implement fixes, automation, or self-service tools to reduce overall support burden.
• Supporting CRM (Salesforce) operations and other record systems through dashboards, workflows, and problem solving.
• Evaluating, piloting, and advising on emerging technologies including AI; building best practices as adoption scales.
• Support company adoption of the SOC 2, HITRUST and HIPAA framework across all systems, devices, and platforms through data protection policies, access controls, encryption standards, risk analysis and audit trails.
• Conduct regular staff training to maintain a culture of compliance.
• Enhance helpdesk processes and serveas the organization's IT Helpdesk, triaging, troubleshooting, and resolving tickets for a remote team across multiple time zones.
• Support the organization's Microsoft 365 environment, including Azure AD/Entra ID, Exchange Online, SharePoint, productivity applications, and Teams.
• Maintain and enhance existing IT onboarding/offboarding protocols and device management standards.
• Research and act as point of contact for external vendors or contractors for specialized technology support or security issues.
• Partner with finance on the IT budget with a growth-stage mindset.

Skills

IT support

CRM management

Salesforce

Security/compliance

Cloud-based systems

Communication skills

AI tools interest

Vendor coordination

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Salesforce

Microsoft 365

Azure AD/Entra ID

Job description

Intent Clinical is seeking an IT Systems Specialist to support a remote, nationally distributed team and manage our technology backbone. You will administer Salesforce CRM, EMR, and Microsoft 365, while shaping workflows and automations to scale operations.

Reporting to the Director of Operations, you will drive security, privacy, and compliance efforts (SOC 2, HITRUST, HIPAA), implement modern tools, and train staff across time zones, ensuring reliable, compliant technology for care delivery.