IT Support

Cornerstonetechtalent; McKinney (TX); On-site; USD 52,000 - 74,000; Full time

Job summary

Cornerstonetechtalent seeks an IT Systems Support Specialist to deliver frontline support for clinical and administrative systems in a healthcare setting. You will handle Tier 1/2 tickets, troubleshoot desktops, devices, and network issues, and support Epic, Meditech, and other EHR/EMR platforms.

The role emphasizes user access management, security controls, and collaboration with nurses, physicians, and staff in a fast-paced environment to ensure system availability and HIPAA compliance.

Qualifications

• Associate's degree or equivalent professional experience.
• Hands-on IT support across Windows, hardware, software, and AD/Azure.
• Experience with ticketing/service desk systems and strong communication.

Responsibilities

• Provide Tier 1/2 support for clinical and administrative applications.
• Troubleshoot hardware, software, network, printers, and clinical devices.
• Support Epic, Meditech, Cerner and other clinical systems.

Skills

Windows troubleshooting

Hardware peripherals

Microsoft 365

Active Directory

Azure/Entra

Ticketing systems

Communication skills

Customer service

Documentation

Prioritization

Networking basics

Education

Associate's degree in IT/CS/Healthcare Informatics

Tools

Epic

Meditech

Cerner

PACS

Azure/Entra

Job description

IT Systems Support Specialist – Healthcare Position Type: Full-Time / Contract Reports To: IT Manager Focus: Tier 1/2 Support | Healthcare IT | EHR/EMR | Microsoft 365 | Active Directory/Entra | Clinical Systems

Position Overview

We are seeking an IT Systems Support Specialist to provide frontline technical support across clinical and administrative systems within a healthcare environment. This position combines traditional Tier 1/Tier 2 desktop and systems support with healthcare-specific technology, including EHR/EMR applications, clinical devices, user-access management, Microsoft technologies, networking, and IT security. The ideal candidate is comfortable working directly with nurses, physicians, administrative staff, and other end users in a fast-paced clinical environment where responsiveness and system availability are critical.

Key Responsibilities

• Provide Tier 1 and Tier 2 support for clinical and administrative applications.
• Troubleshoot hardware, software, network connectivity, printers, servers, and integrated clinical equipment.
• Support Microsoft 365, Epic, Meditech, and other clinical applications.
• Maintain and troubleshoot: Desktop computers and workstations Workstations on Wheels (WoWs) Badge readers Barcode scanners Printers and peripherals Respond quickly to technology issues affecting high-priority areas such as operating rooms and conference rooms.
• Monitor and maintain servers, virtual machines, cloud/local storage, and SaaS applications.
• Assist with software updates, patches, backups, and routine system maintenance.
• Manage onboarding/offboarding and user access through Active Directory and Microsoft Azure/Entra.
• Create and maintain user accounts, profiles, permissions, and access controls.
• Support compliance with HIPAA, data privacy, and healthcare IT security requirements.
• Assist with IT security incidents and monitor access logs for irregularities.
• Enforce password and cybersecurity policies.
• Manage service desk tickets from intake through resolution and elevate complex issues appropriately.
• Create user guides, procedures, technical documentation, and knowledge-base articles.
• Train end users on new software, system updates, and downtime procedures.
• Collaborate with departments and vendors during system implementations, upgrades, integrations, and hardware relocations.
• Support IT projects including new unit openings and clinical workflow enhancements.

Required Qualifications

• Associate's degree in Information Technology, Computer Science, Healthcare Informatics, or a related field, or equivalent professional experience.
• Previous professional IT support experience.
• Hands‑on troubleshooting experience across: Windows Hardware and peripherals Software/applications Microsoft 365 User accounts and access Basic networking Experience with Active Directory and/or Microsoft Azure/Entra.
• Experience working with ticketing/service desk systems.
• Strong troubleshooting and problem-solving abilities.
• Strong communication and customer-service skills.
• Ability to independently prioritize multiple technical issues in a fast-paced environment.
• Strong documentation and organizational skills.

Preferred Qualifications

• Previous IT support experience in a hospital, healthcare, or clinical environment.
• Working knowledge of healthcare IT and clinical workflows.
• Experience supporting EHR/EMR platforms such as: Epic Meditech Cerner PACS Network connectivity and troubleshooting experience.
• Familiarity with HIPAA and healthcare data-security requirements.
• Experience supporting clinical hardware and integrated medical technology.
• Experience supporting system implementations, upgrades, and technology deployments.

Technical Environment

• Microsoft: Windows | Microsoft 365 | Active Directory | Azure/Entra
• Healthcare: Epic | Meditech | Cerner | PACS | EHR/EMR
• End-User Technology: Workstations | WoWs | Printers | Barcode Scanners | Badge Readers | Remote
• Support Infrastructure: Networking | Servers | Virtual Machines | Cloud & Local Storage | SaaS Applications
• Security: User Access | Access Controls | HIPAA | Password Policies | Security Incident Support