Contract IT Support Specialist (Remote & Onsite)

City of Austin; Austin (TX); On-site; USD 22,000 - 61,000; Full time

Job summary

City of Austin is seeking an IT Support Specialist for the Wireless Communication Services Division to provide first-line technical assistance to end-users, both on-site and remotely. The role emphasizes strong customer service, issue logging, and device provisioning across desktops, laptops, tablets, and phones.

The position requires knowledge of Windows, Office, and standard networks, plus ticketing and case management proficiency.

Qualifications

• Two years of related education or equivalent experience.
• Experience with Windows and Office applications.
• Strong customer service and communication skills.

Responsibilities

• Provide first-level IT support to end-users.
• Log issues and manage service requests.
• Install and configure user devices and connections.
• Troubleshoot and resolve incidents promptly.

Skills

Customer service

Technical support

Windows

Office suite

Networking basics

Helpdesk tooling

Education

Two years of related education

Tools

Case management system

Ticketing system

Remote desktop

Network monitoring tools

Job description

City of Austin is seeking an IT Support Specialist for the Wireless Communication Services Division to provide first-line technical assistance to end-users, both on-site and remotely. The role emphasizes strong customer service, issue logging, and device provisioning across desktops, laptops, tablets, and phones.

The position requires knowledge of Windows, Office, and standard networks, plus ticketing and case management proficiency.