IT Support Specialist

Optiline; Nashua (NH); Hybrid; USD 25,000 - 35,000; Part time

Job summary

Optiline is seeking a part-time, in-house IT Support Specialist in Nashua, New Hampshire. This position provides day-to-day technical support, serving as the primary contact for end-user IT issues. Responsibilities include troubleshooting devices and supporting Microsoft 365 applications.

The ideal candidate should have 1–3 years of IT support experience and strong customer service skills. Flexibility in scheduling and an on-site presence are required.

Qualifications

• 1–3 years of IT support or helpdesk experience.
• Strong customer-service and communication skills.
• Experience supporting Windows PCs and common office technology.

Responsibilities

• Provide first line IT support for office and field employees.
• Troubleshoot desktops, laptops, tablets, mobile devices, and peripherals.
• Support Microsoft 365 and common business applications.

Skills

Customer service

Communication skills

IT support experience

Familiarity with Microsoft 365

Tools

Windows

Citrix

Cloud-based ERP systems

Job description

Job Summary

We are seeking a part‑time, in‑house IT Support Specialist to provide day‑to‑day technical support to employees. This role serves as the primary point of contact for end‑user IT issues, supporting office‑based and field employees with computers, mobile devices, and phones. The position works closely with a Virtual IT Director, escalating infrastructure‑level issues and assisting as needed.

This is a hands‑on, service‑oriented role focused on practical problem solving in a straightforward IT environment.

Schedule

• Part‑time: approximately 20 hours per week
• Primarily on‑site, with remote support as needed
• Flexible scheduling within 8 AM – 5 PM business hours

Key Responsibilities

• Provide first line IT support for office and field employees
• Troubleshoot desktops, laptops, printers, phones, mobile devices, and peripherals
• Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and common business applications
• Set up and deploy equipment for new hires; support onboarding and offboarding
• Perform password resets, MFA assistance, and basic access support
• Support desk phones, VoIP/softphones, voicemail, and business mobile phones
• Assist field and remote workers with device, connectivity, and access issues
• Maintain endpoint devices, install software, apply basic updates, and track IT equipment inventory
• Coordinate with the Virtual IT Director for server, network, phone system, and security issues
• Act as on‑site “hands and eyes” for the Virtual IT Director when required
• Document common procedures and recurring issues

Scope Clarification

This role focuses on end‑user support, devices, and phones. The Virtual IT Director is responsible for servers, networking, core phone infrastructure, security architecture, and IT strategy.

Required Qualifications

• 1–3 years of IT support or helpdesk experience
• Strong customer‑service and communication skills
• Experience supporting Windows PCs and common office technology
• Familiarity with Microsoft 365, Citrix, Cloud‑based ERP systems, Teams/Zoom.
• Experience supporting phones (desk, VoIP, or mobile)
• Comfortable supporting both onsite and remote users
• Able to work independently and prioritize requests

Preferred (Nice to Have)

• Experience working with a Virtual IT Director or outsourced IT model
• Basic understanding of networking and VoIP concepts
• IT certifications (e.g., CompTIA A+) or equivalent experience

Physical & Work Requirements

• Ability to lift and move IT equipment (up to ~40 lbs)
• On‑site presence required for hands‑on support
• Occasional afterhours or urgent support (infrequent)