Remote IT Support Technician – On-Call Help Desk

Kyra Solutions, Inc.; Bradenton (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Kyra Solutions, Inc. is seeking a help desk professional in Florida to manage tickets, monitor field devices, and provide 24/7 on-call support.

You will troubleshoot desktops, networks, and VPN connections, while assisting with inventory management and deployments for client projects. Ideal candidates communicate clearly with both technical and non-technical staff, and can operate effectively in a fast-paced government IT environment.

Qualifications

• Ability to remote into systems securely using VPN services.
• Strong communication and problem-solving skills.
• Experience with inventory management systems is a plus.
• Familiarity with Active Directory, DNS, and time synchronization services.
• Available for on-call rotation and responsive to client needs.

Responsibilities

• Manage help desk tickets, monitor field devices, and support on-call tasks.
• Perform initial troubleshooting for systems, applications and field devices.
• Respond to user requests and manage tickets.
• Participate in on-call rotation to ensure 24/7 support coverage.
• Support inventory management and basic IT operations.
• Collaborate with network engineers to perform simple troubleshooting of field devices.
• Perform routine checks on monitoring systems and alert higher-level engineers to issues.
• Conduct inventory audits across helpdesk and applications to report discrepancies.
• Provide basic support for AnyConnect VPN, troubleshooting connection issues and user authentication.
• Work collaboratively to respond to client requests and assist with deployments as required.
• Participate in inter-agency network connection troubleshooting under supervision.
• Assist in inventory management.

Skills

VPN basics

Communication skills

Problem-solving

Fast-paced work

On-call readiness

Inventory management familiarity

Technical & non-technical liaison

Active Directory

DNS & time sync basics

Tools

AnyConnect VPN

Active Directory

DNS

Job description

Kyra Solutions, Inc. is seeking a help desk professional in Florida to manage tickets, monitor field devices, and provide 24/7 on-call support.

You will troubleshoot desktops, networks, and VPN connections, while assisting with inventory management and deployments for client projects. Ideal candidates communicate clearly with both technical and non-technical staff, and can operate effectively in a fast-paced government IT environment.