IT Support Technician I (On-site)

Kyra Solutions, Inc.; Bradenton (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Kyra Solutions, Inc. is seeking a help desk professional in Florida to manage tickets, monitor field devices, and provide 24/7 on-call support.

You will troubleshoot desktops, networks, and VPN connections, while assisting with inventory management and deployments for client projects. Ideal candidates communicate clearly with both technical and non-technical staff, and can operate effectively in a fast-paced government IT environment.

Qualifications

• Ability to remote into systems securely using VPN services.
• Strong communication and problem-solving skills.
• Experience with inventory management systems is a plus.
• Familiarity with Active Directory, DNS, and time synchronization services.
• Available for on-call rotation and responsive to client needs.

Responsibilities

• Manage help desk tickets, monitor field devices, and support on-call tasks.
• Perform initial troubleshooting for systems, applications and field devices.
• Respond to user requests and manage tickets.
• Participate in on-call rotation to ensure 24/7 support coverage.
• Support inventory management and basic IT operations.
• Collaborate with network engineers to perform simple troubleshooting of field devices.
• Perform routine checks on monitoring systems and alert higher-level engineers to issues.
• Conduct inventory audits across helpdesk and applications to report discrepancies.
• Provide basic support for AnyConnect VPN, troubleshooting connection issues and user authentication.
• Work collaboratively to respond to client requests and assist with deployments as required.
• Participate in inter-agency network connection troubleshooting under supervision.
• Assist in inventory management.

Skills

VPN basics

Communication skills

Problem-solving

Fast-paced work

On-call readiness

Inventory management familiarity

Technical & non-technical liaison

Active Directory

DNS & time sync basics

Tools

AnyConnect VPN

Active Directory

DNS

Job description

Required Skills and Experience

• Ability to remote into systems securely and perform basic tasks using VPN services.
• Strong communication skills and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Experience with inventory management systems is a plus.
• Strong ability to communicate with both technical and non-technical staff.
• Familiarity with Active Directory, DNS, and time synchronization services.
• Availability for on-call rotation and ability to respond to client needs promptly.

Primary Responsibilities

• Manage help desk tickets, monitor field devices, and support on-call tasks.
• Perform initial troubleshooting for systems, applications and field devices.
• Respond to user requests and manage tickets.
• Participate in on-call rotation to ensure 24/7 support coverage.
• Support inventory management and basic IT operations.
• Collaborate with network engineers to perform simple troubleshooting of field devices.
• Perform routine checks on monitoring systems and alert higher-level engineers to issues.
• Conduct inventory audits across helpdesk and applications to report discrepancies.
• Provide basic support for AnyConnect VPN, troubleshooting connection issues and user authentication.
• Work collaboratively to respond to client requests and assist with deployments as required.
• Participate in inter-agency network connection troubleshooting under supervision.
• Assist in inventory management.

Why Kyra?

Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade.

We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 3 years in a row by Florida Trend magazine. Kyra has won numerous other awards including the coveted INC magazine's recognition as one of America's Fastest Growing Companies several years in a row. Kyra's commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch.

Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.

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