Desktop Support Technician I
LSL CPAs LLP
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Benefits offered by this job
Job summary
LSL CPAs LLP is seeking an IT Support Technician I to join our Information Technology team. You will be the first point of contact for daily technology needs, delivering friendly, professional support to employees while maintaining strong customer service standards.
Candidates must be located in the United States and capable of occasional travel to Irvine, CA. This remote-friendly position offers growth opportunities, hands-on training, and exposure to a professional services environment in a
Qualifications
- High school diploma or equivalent required; Associate degree in IT, Computer Science, or a related field preferred.
- Previous experience in a help desk, technical support, or customer service environment preferred.
- CompTIA A+ certification, or progress toward obtaining certification, is a plus.
Responsibilities
- Provide first-level (Tier 1) technical support to employees through phone, email, chat, and the firm's ticketing system.
- Troubleshoot and resolve common technology issues, including password resets, account access, multi-factor authentication (MFA), software installations, printers, network connectivity, and hardware.
- Configure, image, and deploy laptops, desktops, and other technology equipment in accordance with firm standards.
- Maintain accurate support tickets, documenting troubleshooting steps, resolutions, and relevant technical information.
- Assist with IT asset management, including inventory tracking, equipment tagging, replacements, and hardware retirement.
- Support new-hire onboarding by setting up user accounts, permissions, software applications, and workstations.
- Identify and escalate complex technical issues to senior IT team members, providing detailed documentation to support timely resolution.
- Collaborate with the IT team to improve support processes, maintain technology standards, and enhance the employee experience.
- Participate in technical training, cross-training, and mentorship opportunities to continuously develop your IT knowledge and skills.
- Maintain confidentiality and follow established IT security policies and procedures.
Skills
Education
Tools
Job description
LSL CPAs is proud to provide remarkable service to our clients and has secured the ClearlyRated Best of Accounting award annually since 2020! This exclusive program awards accounting firms who demonstrate high-level service of excellence within the accounting industry. This designation is based solely on statistically validated survey responses from our clients. A big ’thank you’ to our clients for providing their feedback which earned us this award: we wouldn’t be here without you!
LSL has been recognized for the fourth year in a row as an Accounting Today Regional Leader for 20256! The list ranks the top CPA firms that have shown exceptional growth, embrace innovation & technology, and ‘think outside the box’ when looking for solutions to bring our clients. Kudos to the LSL team and our wonderful clients for making this continued recognition possible!
The right job for you has to check off most of the boxes on your ‘must have’ list. Here’s how we stack up:
- Competitive compensation
- 401(k) savings plan
- Bonuses based on performance, as applicable
- Cash bonuses when you refer new team members and clients!
- Flexible scheduling options: There’s more to your life than just work: attending a child’s school activity. Voting. Volunteering. At LSL CPAs, life is a benefit everyone should enjoy.
- Paid time off for holiday/sick/vacation
- CPA Bonus Program
- Fun firm activities – virtually & in-person
- State of the Firm – LSL keeps everyone informed on our strategic plan, our successes and our goals, helping each team member envision a future with us
- Primarily remote opportunities
Working at LSL offers you the chance to showcase your talents beyond your analytical mind and number-crunching. We love having a blast together and adding a touch of friendly competition! Imagine sizzling chili cook-offs, teeing off on golf days, and a whole lot more. We frequently connect virtually, firm-wide or by department, through exciting games that’ll keep your competitive spirit alive and kicking.
Bring your ideas into the mix when you join LSL.
“Doing What Counts” is our program focused on helping local charities with what they need most. We believe having fun while doing good is what makes our philanthropic efforts meaningful to all. Every year, our firm participates in a handful of firm-wide philanthropic events.
Together We Rise is a 501(c)3 non-profit organization that LSL loves to work with. Comprised of motivated young adults and former foster youth, they collaborate with individuals, companies, and community partners to bring resources to foster youth and use service-learning activities to educate volunteers on issues surrounding the foster care system. This year the LSL team had the opportunity to build (really cool!) skateboards to donate to kids currently living in the foster care system. We hope the kids have as much fun riding as we did making them!
The path up the ladder isn’t the same for everyone. You may skip a level or two based on your performance, aptitude and passion. It’s up to you on where you want to go and how quickly you wish to get there.
LSL regularly presents a DOV Award (Demonstrating our Values) to those team members who have been nominated by a teammate for exemplifying one or more of our core values.
Our Partners want you to achieve your most here and are available to you every step of the way, providing tools and support that will progress your career forward. You are encouraged and given the freedom to pursue what you want to do and who you want to be.
We work in an environment where everyone’s voice is heard.
You recently graduated (or about to) with a degree in Accounting.
Get the start to the career you want right out of the gate.
You’ve been in the industry for a while and a looking for a change – a place where you can continue building your career and make a difference.
Location: Remote
Job Id:191
# of Openings:1
We work in an environment where everyone’s voice is heard.
We are one of the largest regional accounting firms headquartered in Orange County, California. We’re accountants providing solid guidance, support & solutions to businesses, governments, and non-profits. Our outstanding employees are crucial to our unique, diverse culture and talent development, as well as our ability to attract clients successfully. At LSL, you will discover an atmosphere that motivates and encourages you to succeed personally and professionally.
IT Support Technician I
(Candidates must be located in Orange County, CA area)
Join LSL's Information Technology team as an IT Support Technician, where you\'ll play an important role in keeping our employees connected, productive, and supported.
This staff position is an excellent opportunity for someone looking to build a career in IT while gaining hands-on experience in a professional services environment. You\'ll serve as the first point of contact for everyday technology needs, troubleshooting hardware, software, connectivity, and account access issues while delivering outstanding customer service.
Working alongside experienced IT professionals, you\'ll have opportunities to expand your technical skills through hands-on training, mentorship, and exposure to a variety of technology systems and projects.
- Provide first-level (Tier 1) technical support to employees through phone, email, chat, and the firm\'s ticketing system
- Troubleshoot and resolve common technology issues, including password resets, account access, multi-factor authentication (MFA), software installations, printers, network connectivity, and hardware.
- Deliver responsive, professional, and friendly technical assistance to employees at all levels of the organization.
- Configure, image, and deploy laptops, desktops, and other technology equipment in accordance with firm standards.
- Prepare and distribute technology equipment for new hires and existing employees. Must be willing and able to commute to our Irvine, CA office on an occasional, as-needed basis.
- Maintain accurate support tickets, documenting troubleshooting steps, resolutions, and relevant technical information.
- Assist with IT asset management, including inventory tracking, equipment tagging, replacements, and hardware retirement.
- Support new-hire onboarding by setting up user accounts, permissions, software applications, and workstations.
- Identify and escalate complex technical issues to senior IT team members, providing detailed documentation to support timely resolution.
- Collaborate with the IT team to improve support processes, maintain technology standards, and enhance the employee experience.
- Participate in technical training, cross-training, and mentorship opportunities to continuously develop your IT knowledge and skills.
- Maintain confidentiality and follow established IT security policies and procedures.
- Perform other duties as assigned.
Education & Experience
- High school diploma or equivalent required; Associate degree in Information Technology, Computer Science, or a related field preferred.
- Previous experience in a help desk, technical support, or customer service environment preferred.
- CompTIA A+ certification, or progress toward obtaining certification, is a plus.
Technical Skills
- Basic understanding of Microsoft Windows operating systems and Microsoft 365 applications required.
- Ability to troubleshoot and resolve common hardware, software, and connectivity issues.
- Familiarity with IT ticketing systems, device imaging, and endpoint management tools preferred
- Ability to explain technical concepts clearly to employees with varying levels of technical knowledge.
- Strong attention to detail when documenting technical issues, maintaining records, and following established procedures.
Professional Skills
- Excellent customer service, interpersonal, and communication skills.
- Strong analytical thinking and problem-solving abilities.
- Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
- Strong organizational skills with a commitment to accuracy and quality.
- Ability to work independently while knowing when to collaborate or escalate technical issues.
- Professional demeanor, positive attitude, and willingness to learn.
- Ability to handle sensitive and confidential information with discretion.
- A team-oriented mindset and commitment to supporting LSL\'s employees and overall mission.
At LSL CPAs, we offer a competitive compensation and benefits package along with a supportive, team-focused environment. Our remote work environment allows you the freedom to manage your personal commitments while staying dedicated to serving our clients.
Work Authorization: Must be authorized to work in the United States permanently without the requirement of sponsorship at any point in the future.
Salary Range: $25.00 - $35.00
Please note that quoted salary ranges are not guarantees of what final salary offers may be. Base pay may vary depending on job-related knowledge, skills, experience, and geographic location. Base pay is only one part of the Total Rewards that LSL, LLP provides to compensate and recognize our professionals for their work. All exempt positions are eligible for a discretionary bonus, and all employees who are regularly scheduled to work 30 hours or more per week are offered a comprehensive benefits package.
Work Environment Typical indoor office environment.
Disclaimer The above statements are intended to describe the general nature and level of the work being performed by people within this classification. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
1-2 rounds of interviews with the Hiring Team
A decision will be made to join the team shortly after.
*Please respect our recruiting process by not contacting our Partners or Managers.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
