Clinical IT Helpdesk Technician

Move Vertical; Cape Coral (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Move Vertical seeks an IT Support Technician to assist clinical and administrative staff across our health system. You will troubleshoot hardware, software, network connectivity, user access, and peripheral issues in a fast-paced environment.

The role requires strong customer service, technical capability, and comfort supporting users with varying experience. Travel between nearby facilities may be required.

Qualifications

• High school diploma or GED required.
• Experience supporting Windows PCs and Microsoft 365 apps.
• Strong customer-service and communication skills.
• Ability to document work clearly in a ticketing system.
• Familiarity with security, privacy, and HIPAA requirements.

Responsibilities

• Provide Tier 1 and basic Tier 2 technical support to healthcare employees and staff.
• Troubleshoot desktop computers, laptops, monitors, printers, scanners, and mobile devices.
• Install, configure, deploy, and replace computers and other IT equipment.
• Troubleshoot Windows operating systems and common business applications.
• Assist users with password resets and account-access issues; support Microsoft 365 apps.
• Support network connectivity, Wi-Fi, printers, and peripheral devices.
• Respond to help desk tickets and document troubleshooting steps and resolutions.
• Escalate complex issues to senior IT staff as needed.
• Assist with onboarding/offboarding and workstation/account setup.
• Maintain accurate equipment and asset records; follow HIPAA and privacy procedures.

Skills

Tier 1 support

Desktop hardware

Windows troubleshooting

Microsoft 365

Customer service

Documentation

Education

High school diploma or GED

Associate degree or technical certificate (preferred)

Tools

Active Directory

Job description

Move Vertical seeks an IT Support Technician to assist clinical and administrative staff across our health system. You will troubleshoot hardware, software, network connectivity, user access, and peripheral issues in a fast-paced environment.

The role requires strong customer service, technical capability, and comfort supporting users with varying experience. Travel between nearby facilities may be required.