Remote IT Support Technician — Frontline Tech Help

IronEdge Group, LTD; United States; Remote; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

AD&D insurance

Disability insurance

Flexible spending account

Flexible time off

Job summary

IronEdge Group, LTD is seeking an IT Support Technician for a remote role open to applicants in TX, NM, AZ, CO or KS. You will provide front-line technical support, troubleshoot servers and networks, and dispatch to on-site clients as needed.

The position requires strong customer service, clear communication with executive contacts, and the ability to pass CJIS background checks. Relevant certifications from CompTIA or Microsoft are a plus, with competitive benefits and salary in the low to mid

Qualifications

• Criminal background check required.
• CJIS fingerprint-based background check required.
• Certifications from CompTIA or Microsoft are a plus.

Responsibilities

• Provide front-line technical support to end users.
• Troubleshoot server and network systems.
• Dispatch to on-site clients to troubleshoot and remediate issues.
• Interact with users including executive contacts with professional communication.

Skills

Customer service

Communication

Problem solving

Team collaboration

MS Teams

Tools

Microsoft Teams

Job description

IronEdge Group, LTD is seeking an IT Support Technician for a remote role open to applicants in TX, NM, AZ, CO or KS. You will provide front-line technical support, troubleshoot servers and networks, and dispatch to on-site clients as needed.

The position requires strong customer service, clear communication with executive contacts, and the ability to pass CJIS background checks. Relevant certifications from CompTIA or Microsoft are a plus, with competitive benefits and salary in the low to mid