Remote IT Support Tech I: First-Line Helpdesk

Bay Area Hospital; Fort Bridger (WY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Bay Area Hospital in Coos Bay, Oregon, is seeking an IT Support Tech I to provide tier-1 technical support to staff onsite and remotely, assisting with system maintenance and service desk tasks. The role links with IT Support, Networking, and Epic Training to ensure solid customer service and issue resolution.

The position requires experience or education in IT, strong communication, and the ability to work under pressure.

Qualifications

• Associate degree or equivalent experience preferred.
• CompTIA + certificate preferred.

Responsibilities

• Provides first line response for users requiring assistance with IS equipment and systems.
• Assists with self-service password resets for AD integrated systems.
• Inputs, assigns, and tracks work orders and support tickets.
• Monitors systems to verify connectivity and check for errors.
• Communicates issues to co-workers and escalates when needed.

Skills

Customer service

Windows

MS Office

Troubleshooting

Networking

Independent work

Documentation

Education

Associate degree or equivalent

CompTIA+ certificate

Tools

Active Directory

Printer maintenance

MS Edge / Office 365

Job description

Bay Area Hospital in Coos Bay, Oregon, is seeking an IT Support Tech I to provide tier-1 technical support to staff onsite and remotely, assisting with system maintenance and service desk tasks. The role links with IT Support, Networking, and Epic Training to ensure solid customer service and issue resolution.

The position requires experience or education in IT, strong communication, and the ability to work under pressure.