IT Support Tech I - FT

Bay Area Hospital; Coos Bay, Northern (OR, KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Bay Area Hospital is seeking an IT Support Technician to serve as the first point of contact for staff, delivering Tier 1 technical support both on-site and remotely. You will handle work orders, monitor systems, and assist with password resets while coordinating with Service Desk and IT teams.

The role requires strong customer service, troubleshooting, and documentation skills, with at least one year of related experience. Union-affiliated environment with varied shift duties.

Qualifications

• Associates degree or equivalent experience preferred.
• CompTIA+ certificate preferred.
• One year of helpdesk or related computer experience preferred.

Responsibilities

• Provide first-line IT support to hospital staff, onsite and remote.
• Assist with password resets for AD and other hospital systems.
• Manage and track work orders and tickets.
• Monitor systems and email/voicemail for issues.
• Escalate complex issues when needed.
• Create and maintain user documentation and training materials.
• Coordinate with IT teams to ensure smooth service delivery.
• Perform shift duties and routine system maintenance.

Skills

Customer service

Troubleshooting

Documentation

On-site & remote support

WindowsOS

Office Suite

MS Edge

Team coordination

Education

Associate degree or equivalent

CompTIA+ certificate

Tools

Windows OS

Microsoft Office Suite

MS Edge

Job description

Current Bay Area Hospital Employee: If you are a current Bay Area Hospital employee, please apply through the Workday internal career site. The future looks bright at Bay Area Hospital, and we are always searching for quality people to join our team. We offer a great atmosphere, competitive pay, a wide array of benefits, and many growth opportunities for our employees.

Time Type: Full time

Hours per Pay Period: 80

Shift: Varied

Minimum: $23.59 USD

Maximum: $35.02 USD (This represents the rate for an individual with significant experience in this job)

Department: Computer Operations

Job Description:

IT Support Technician IServes a crucial role as the initial contact in providing tier 1 technical support and assistance to all hospital staff, working onsite and remote, supporting the ongoing operation of IT systems, and resolving issues efficiently. Performs shift duties, system maintenance tasks, and other computer operation jobs.
IT Support Tech I will work directly with the Service Desk team members to resolve issues within the team prior to escalation if possible.

POSITION SUMMARY

Serves a crucial role as the initial contact in providing tier 1 technical support and assistance to all hospital staff, working onsite and remote, supporting the ongoing operation of IT systems, and resolving issues efficiently. Performs shift duties, system maintenance tasks, and other computer operation jobs.

IT Support Tech I will work directly with the Service Desk team members to resolve issues within the team prior to escalation if possible.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Provides first line response for users requiring assistance with IS equipment and systems and assists users with initial troubleshooting
• Assists with self-service password resets for AD integrated systems, and assists with passwords resets for other hospital systems
• Inputs, assigns, and tracks work orders and support tickets
• Monitors various systems as necessary to verify interface connectivity, and to check for miscellaneous errors and problems
• Regularly monitors incoming voicemail and email
• Completes daily responsibilities and issue logs
• Communicates to co-workers any pertinent issues and/or problems occurring during the shift
• Performs all the applicable shift duties, system maintenance tasks, and other computer operation jobs as required.
• Maintains up-to-date knowledge of operating procedures and standards
• Analyzes issues and acts within scope of knowledge. If needed, escalates issues further to the next appropriate person(s)
• Assists as a reliable resource for at least one of IT Support core additional responsibilities, which may include, but are not limited to: access management setup, submitting and coordinating data submission to outside agencies
• Coordinates activities with IT Support, Networking, Epic Training, and Programming to ensure good customer service
• Creates documentation for inter-departmental training or for end users as needed
• Trains other IT Support staff or end users as needed
• Assists as needed with other additional responsibilities which may include, but are not limited to: submitting/processing Canon and HP printer maintenance requests, ordering supplies, maintaining department and support telephone numbers
• Other duties as assigned

SKILLS AND ABILITIES

• Maintains regular, consistent, and punctual attendance at the assigned job location
• Good customer service and organizational skills
• Experience with Microsoft Windows, Microsoft Office Suite, MS Edge
• Ability to identify, research, document, and resolve problems
• Displays knowledge of all computers, peripheral equipment and various software programs applicable to the position
• Typing skills preferred
• Knowledge of PC’s, printers, and networking preferred
• Ability to perform in high pressure situations
• Work productively and independently with limited supervision
• Demonstrates documentation skills
• Demonstrates the ability to consistently follow documentation and instructions

EDUCATION/CERTIFICATIONS/LICENSES/DEGREES

• Associate’s degree or equivalent experience preferred
• CompTIA + certificate preferred

EXPERIENCE

• One (1) year of experience as a helpdesk specialist or other related proven computer experience will be considered. Related education/experience may be substituted at the discretion of the department leadership.

GENERAL INFORMATION

Union Affiliation: UFCW

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and job skills required.

Physical/Mental/Environmental Requirements

• Able to stand, climb, stoop, bend frequently; positions require considerable physical activity
• May be required to lift up to 75 pounds
• Requires ability to tolerate exposure to conditions which may include toxic chemicals, bio-hazardous materials, dirt, dust, fumes, smoke, heights, high temperatures or confined spaces
• Able to use proper body mechanics to lift supplies and equipment and push carts and dollies weighing up to 500 lbs.
• Needs adequate color vision. Must wear protective clothing as required.
• May be required to travel to various locations
• Ability to communicate effectively through reading, writing, and speaking in person or on telephone

Compensation Grade: UFCW

Compensation Grade Profile: U054

Bay Area Hospital is an Equal Opportunity Employer.