IT Service Desk Specialist — Onboarding & Support

ADAPT, Inc.; Roseburg (OR); On-site; USD 42,981,120 - 51,577,344; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Pet insurance

HSA & FSA

401(k) with employer match

In-house training & tuition assistance

Job summary

Adapt Integrated Health Care in Roseburg, OR seeks a Service Desk Technician to be the first point of contact for IT services. You will manage the IT ticketing system, coordinate onboarding and device setup, and assist with various support tasks across departments.

The role requires a High school diploma or GED, basic technology understanding, and a valid driver’s license. Monday–Friday work hours and a comprehensive benefits package accompany the position.

Qualifications

• High school diploma or GED required.
• Basic understanding of technology.
• Must be 21+ and possess a valid driver’s license.

Responsibilities

• Support and route all calls through the main IT phone line and ticketing system.
• Review Help Desk tickets and expeditor for tickets not followed up on by staff to meet Help Desk standards.
• Coordinate equipment and access needs for external auditors.
• Provide remote troubleshooting guide users through errors, and escalate to engineers as needed.
• Coordinate onboarding for all incoming employees, including badge creation and equipment setup.
• Provide employees with training and initial configuration of company issued cell phones.
• Cell phone setup and project coordination for company-wide upgrades.
• Manage copier support and maintenance with copier vendor.
• Reserve rooms for Douglas County meetings.
• Provide telehealth account support and administrator roles.
• Maintain telecommuting and mobile device equipment agreements.
• Set up and support multi-factor authentication devices for all employees.
• Assist Director IT Client Services with project management and back-up duties.

Skills

Tech basics

Education

High school diploma or GED

Job description

Adapt Integrated Health Care in Roseburg, OR seeks a Service Desk Technician to be the first point of contact for IT services. You will manage the IT ticketing system, coordinate onboarding and device setup, and assist with various support tasks across departments.

The role requires a High school diploma or GED, basic technology understanding, and a valid driver’s license. Monday–Friday work hours and a comprehensive benefits package accompany the position.